NHTSA Complaint #10514296 — 2008 CHRYSLER SEBRING

WHEN RAISING OR LOWERING THE TOP IT WOULD MALFUNCTION (SOME WHERE BETWEEN COMPLETELY UP OR DOWN) AND REMAIN IN THAT STATE SOMETIMES FOR HOURS, LOCAL TOWING SERVICES REFUSE TO TRANSPORT THE VEHICLE TO A NEARBY DEALERSHIP OUT OF FEAR THEY WOULD DO MORE DAMAGE TO IT. SINCE PURCHASING THE VEHICLE (2007) WE'VE HAD IT SERVICED (SEP' 2007, JUL' 2010, AND SEP' 2011) AT DIFFERENT DEALERSHIPS FOR THE SAME PROBLEM; EACH TIME THEY ASSURED US THAT THE PROBLEM HAD BEEN CORRECTED. MOST RECENTLY (MAY 29TH) WE AGAIN HAD THE VEHICLE IN FOR SERVICE, FOR THE SAME PROBLEM. AS BEFORE, THE REAR WINDOW PANEL (RIGHT SIDE) HAS DROPPED SEVERAL INCHES, THE TOP IS INOPERATIVE, AND A STRAP THAT ATTACHES TO THE UNDERSIDE OF THE TOP HAS BROKEN AND HANGS DOWN INTO THE CRADLE. AS ROYAL PROTECTION PLAN HAS EXPIRED, THE DEALERSHIP HAS PROJECTED MY OUT-OF-POCKET REPAIR COSTS, THIS TIME, TO EXCEED $1,015. WE HAVE NOT BEEN ABLE TO DETERMINE IF A RECALL HAS BEEN ISSUED FOR THIS RECURRING PROBLEM. *TR