NHTSA Complaint #10514175 — 2007 NISSAN QUEST

DURING REGULAR OIL CHANGE DEALER ADVISED LOWER "A" ARM OF SUSPENSION AND LEFT SIDE ENGINE MOUNT WERE DEFECTIVE AND NEEDED CHANGE. I RESPONDED I HAD EXTENDED WARRANTY GO AHEAD. DEALER STATED THERE WAS NO EXTENDED WARRANTY, I NEEDED TO PAY CASH FIRST. I INSISTED THE DEALER SEND SOMEONE TO THE CAR A COPY OF THE EXTENDED WARRANTY WAS IN THE GLOVE COMPARTMENT. THE DEALER FINALLY ACCEPTED THERE WAS AN EXTENDED WARRANTY. THE ANOMALY IS THAT THE OIL DRAIN AND FILTER ARE IN IMMEDIATE PROXIMITY TO THE SUSPENSION AND ENGINE MOUNT AND THE DEFECTS WERE NOT DETECTED DURING PREVIOUS OIL CHANGES. IT WAS ONLY AFTER THE FACTORY WARRANTY EXPIRED THE DEFECTS WERE FOUND. THE DEALER EXPECTED NO WARRANTY EXISTED AND THEREFORE CASH WOULD NEED TO BE PAID. CASH PAYMENT FOR NON-WARRANTY IS KEPT SOLELY BY THE DEALER. MY CONCERN IS THE DEFECTS WERE FOUND WHILE THE VEHICLE WAS STILL UNDER FACTORY WARRANTY AND WE WERE SENT BACK OUT ONTO THE HIGHWAY IN A DEFECTIVE VEHICLE WAITING FOR THE FACTORY WARRANTY TO EXPIRE. THERE IS A POSSIBILITY DEALERS ARE SENDING DANGEROUS CARS BACK OUT ONTO THE HIGHWAY WAITING FOR FACTORY WARRANTIES TO EXPIRE AND NOT HAVE TO SPLIT REPAIR FEES WITH CORPORATE. *TR