NHTSA Complaint #10514058 — 2009 FORD ESCAPE

WHILE DRIVING ON A BUSY FREEWAY IN HOUSTON MY CAR JERKED, THE WRENCH LIGHT LIT UP, THEN WOULD NO LONGER ACCELERATE. I WAS ABLE TO GET OVER THE SHOULDER OF THE FREEWAY, BUT THE CAR WOULD NOT MOVE AFTER THAT. IT STAYED ON, BUT WAS BOUNCING UP AND DOWN. I HAD TO HAVE MY CAR TOWED OFF THE FREEWAY. ONCE TOWED, WE TURNED THE CAR OFF AND BACK ON AND IT RAN FINE. I TOOK IT TO A LOCAL MECHANIC THE NEXT DAY AND WAS TOLD EVERYTHING LOOKED FINE, I DROVE IT THE FOLLOWING DAY. ON THE FREEWAY, IT HAPPENED AGAIN. I IMMEDIATELY TOOK IT TO THE FORD DEALERSHIP, WHERE I WAS TOLD THE THROTTLE BODY NEEDS TO BE REPLACED, BUT THIS PART IS ON NATIONAL BACK ORDER WITH NO DELIVERY DATE IN SIGHT. FORD HAS BEEN GIVING ME THE RUN AROUND SINCE LAST WEEK REGARDING THE PART AND RENTAL ASSISTANCE. MY HUSBAND AND I WERE ADVISED BY A FORD SERVICE MANAGER THAT THE CAR IS STILL "DRIVABLE," HOWEVER, THE PROBLEM WILL HAPPEN AGAIN. HE TOLD US WHEN IT DOES, TO SIMPLY TURN THE CAR OFF AND BACK ON AND IT SHOULD RUN FINE FOR A SHORT TIME. I EXPRESSED SERIOUS CONCERN REGARDING THIS ADVICE AS HOUSTON STREETS AND HIGHWAYS ARE EXTREMELY BUSY. TO DATE, I HAVE RECEIVED NO ASSISTANCE AND NO MORE INFORMATION ON WHEN THIS PART WILL BE AVAILABLE. *TR