NHTSA Complaint #10513973 — 2013 TOYOTA CAMRY

THE NAVIGATION SYSTEM, WHICH IS ALL ELECTRONIC IN THESE NEW MODELS, IS RANDOMLY MALFUNCTIONING, AND GIVES IMPROPER VOICE COMMANDS THAT HAVE CAUSED ME TO MAKE SUDDEN AND UNSAFE TURNS. IT ONCE TOLD ME IN THE MIDDLE OF THE 405 FREEWAY: "TURN LEFT NOW". IT STOPS NAVIGATING ON ON ITS OWN WHEN YOU HAVEN'T REACHED YOUR DESTINATION. IT TELLS YOU TO TURN IN 300 YARDS, YET THE TURN IS ACTUALLY MORE LIKE 30 YARDS. WHILE PARKED AT MY HOME ADDRESS, THE NAVIGATION DISPLAYS AN ADDRESS 4 TO 5 HOUSES AWAY, (IT'S ABOUT 80 YARDS AWAY). THE SYSTEM JUMPED FROM BEING ON THE SOUTHBOUND 405 FREEWAY TO THE STREET AND SAID: "ROUTE RECALCULATION". THESE MALFUNCTIONS ARE RANDOM. MY WIFE AND I HAVE ACTUALLY STARTED VIDEO TAPING THE NAVIGATION SYSTEM IN ACTION TO SHOW THE MALFUNCTIONS. WE HAVE ACTUAL VIDEO FOOTAGE OF THE MALFUNCTIONS. I HAVE TRIED TO HAVE TOYOTA REPAIR THE UNIT, BUT WAS TOLD THAT THERE IS NO SOFTWARE UPDATE. NOW, I AM BEING TOLD THAT THE NAVIGATION SYSTEM IS "OPERATING AS DESIGNED". THIS IS ALSO NOT SAFE TO DRIVE AS IT IS DISTRACTING, MISLEADING AND IT DOESN'T ALLOW ME TO MAINTAIN ROAD AWARENESS. THIS VEHICLE IS NOT SAFE TO DRIVE WHILE THE NAVIGATION IS IN USE. *TR