NHTSA Complaint #10513237 — 2009 TOYOTA TACOMA

INSIDE THE FRONT LEFT AND RIGHT HEADLIGHT ASSEMBLY IS A COMBINATION TURN SIGNAL INDICATOR/ EMERGENCY FLASH INDICATOR/DAYTIME RUNNING LIGHT. *TR THE LENSE FOR THIS COMBINATION INDICATOR INSIDE THE HEADLIGHT ASSEMBLY HAS MELTED AND AFFECTED THE INTEGRITY OF THE COMPONENT. I CONTACTED MY LOCAL DEALERSHIP TWICE AND TOYOTA CUSTOMER SATISFACTION BY TELEPHONE. BUT THEY DID NOT OFFER ANY ADDITIONAL INFORMATION FOR CORRECTING THE PROBLEM, EXCEPT FOR TOTAL REPLACEMENT OF THE COMPLETE ASSEMBLY AT MY EXPENSE. BY THE REGULATIONS OF THE FEDERAL GOVERNMENT WITH THE DOT TOYOTA SHOULD COMPLY WITH PART 564 OF THE SAFETY REGULATION REQUIREMENTS, AND BY THIS SHOULD NOTIFY OWNERS OF THE OPTIONAL REPLACEMENT PARTS AS A SERVICE BULLITIN WITH A MAILED NOTIFICATION LETTER. BECAUSE OF THIS OVERSIGHT TOYOTA HAS CHOSEN TO ADAPT A STRATAGY TO USE AN EXCEPTION TO THEIR WARRANTY CONTRACT BY LIMITING THEIR RESPONSIBILITY IN EFFECT OF COMPONENT EXCLUSIONS I.E. LIGHT BULBS BECAUSE OF TOYOTA'S INABILLITY TO RECOGNISE AND ADDRESS THIS ISSUE WITH A NOTIFICATION. MANY OF THE DEALERS AND OWNERS WHO COULD HAVE CORRECTED THE IMPROPER MATCHING OF THE ASSEMBLIES, BEFORE DAMAGE TO THE INTEGRITY OF THE SIGNAL INDICATORS REQUIRED SAFE OPERATION WAS LOST AND TOYOTA GAINED CONSIDERABLE FINANCIAL ADVANTAGE AT THE EXPENSE OF SAFETY.