NHTSA Complaint #10513128 — 2006 CHRYSLER CROSSFIRE ROADSTER

AT 70 MPH DRIVING ON THE HIGHWAY, THE REAR WINDOW SEPARATED FROM THE CONVERTIBLE TOP. SCARED ME TO DEATH AND NOT KNOWING WHAT HAPPENED I PUSHED THE BRAKE PEDAL TO STOP AND ALMOST GOT REAR ENDED BY THE CAR BEHIND ME. AFTER A SHORT ONLINE RESEARCH I FOUND THE SERVICE BULLETIN TSB 23-035-11 THAT EXTENDS THE WARRANTY ON THE CONVERTIBLE TOPS TO 10 YEARS/100,000 MILES TO SOME STATES MOSTLY SOUTHERN. HOWEVER, AFTER CONTACTING CHRYSLER AND TALKING TO [XXX] ID [XXX] I WAS TOLD THAT THERE WAS NOTHING THAT CHRYSLER WOULD DO ABOUT IT BECAUSE THE BULLETIN REFERS TO 2005 MODELS. I TOLD HER TO ESCALATE THE COMPLAINT AND LATER I'VE GOT A CALL FROM A [XXX] PRETENDING SHE WAS A SUPERVISOR AND TOLD ME THAT SHE NEVER HEARD OF ANY REAR WINDOWS SEPARATING FROM THE CLOTH CONVERTIBLE TOP. I EXPLAINED TO HER THAT THIS IS A FACTORY DEFECT AND THERE ARE HUNDREDS IF NOT THOUSANDS OF PEOPLE WITH THE SAME ISSUE, COMPLAINING ALL OVER THE INTERNET ABOUT IT, BUT SHE REFUSED TO DO ANYTHING ABOUT IT. AFTER SUGGESTING TO HER TO LOOK UP THE BULLETIN NO TSB 23-035-11 SHE SAID THERE IS NO SUCH THING. THIS IS A SERIOUS ISSUE AND CHRYSLER HAS TO DO SOMETHING ABOUT IT BEFORE SOMEONE DIES AS A RESULT OF THESE WINDOWS SEPARATING FROM THE CONVERTIBLE TOP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR