NHTSA Complaint #10513116 — 2007 SATURN AURA

I EXPERIENCED THE SAME ISSUE AS A LOT OF OTHER OWNERS, THE GEAR SHIFT WOULD NOT GO INTO PARK SO THEREFORE MY CAR STARTED TO ROLL AWAY. AFTER SEVERAL ATTEMPTS I WAS STILL NOT ABLE TO GET IT IN PARK SO I LEFT IT IN NEUTRAL AND PUT ON THE EMERGENCY BRAKE. TO START MY VEHICLE I HAVE TO HAVE MY CAR IN NEUTRAL OR ELSE IT WILL NOT START. I RESEARCHED THE ISSUE AND SAW THAT THIS WAS AN APPARENT ISSUE THAT SEVERAL OWNERS HAVE SEEN SO I CALLED GM TO GET SOME INFORMATION. THE LADY THAT ANSWERED THE PHONE HAD A HEAVY ACCENT AND IT WAS VERY DIFFICULT TO UNDERSTAND HER BUT SHE STARTED A CASE AND TOLD ME TO TAKE MY CAR TO THE LOCAL AUTHORIZED SATURN REPAIR FACILITY. THE SERVICE TECHNICIAN INVESTIGATED THE ISSUE AND DETERMINED THAT THIS PROBLEM WAS INDEED THE EXACT ISSUES THAT THE RECALL WAS TO ADDRESS, THE GM SERVICE REPRESENTATIVE WAS NOTIFIED AND THEY REFUSED TO AUTHORIZE THE DEALER TO PROCEED WITH THE REPAIR. HER REASON WAS THAT THE CAR HAD TOO MANY MILES AND THAT THE CABLE BROKE BECAUSE OF NORMAL WEAR AND TEAR. THE DEALER INFORMED ME THAT IT WOULD BE CLOSE TO $600 TO REPAIR MY CAR AND AT THE POINT, I INFORMED THEM NOT TO DO THE REPAIR DUE TO LACK OF FUNDS ON MY PART. I AM STILL DRIVING THIS CAR WITH THIS PROBLEM, I JUST HAVE TO REMEMBER TO ALWAYS ENGAGE MY EMERGENCY BRAKE AFTER SHUTTING OF MY CAR. I'M SO GLAD THAT OUR GOVERNMENT AGREED TO BAIL OUT GM AND THEN HAVE THEM OUTSOURCE THEIR CALL CENTER AND REFUSE TO HONOR THEIR RECALLS, GREAT MOVE. UPDATED 6/13/13 *CN INVOICE RECEIVED. UPDATED 06/17/13....UPDATED 10/19/15 *BF UPDATED 11/03/15.*JB