NHTSA Complaint #10512949 — 2007 MINI COOPER S

WITH ONLY 23,000 MILES, ENGINE EXHIBITED A LOUD RATTLING NOISE AT IDLE, AND RUNNING UP TO ABOUT 2800 RPM, WHEN NOISE WOULD DISAPPEAR. TOOK IT IMMEDIATELY TO DEALER, WHO DIAGNOSED IT AS A FAILURE OF THE TIMING CHAIN TENSIONER PISTON; THAT FAILURE CAUSED THE CHAIN TO SKIP AND THROW THE CAM TIMING OUT OF ALIGNMENT, ACCORDING TO THE DEALER... COST OF $188.00 TO REPLACE TIMING CHAIN TENSIONER, AND $471 TO DIAGNOSE CAM TIMING SKIP AND RESTORE CAM TIMING... TOTAL COST $659. DEALER REFUSED TO SUBMIT CLAIM TO MINI NORTH AMERICA FOR GOODWILL COVERAGE, DESPITE OUTSTANDING CONDITION, LOW MILEAGE, REGULAR DEALER MAINTENANCE, AND PROPER OIL LEVELS AND CHANGE INTERVALS. THIS ISSUE WITH THE TIMING CHAIN TENSIONER FAILURE AND RESULTING DAMAGE IS WELL KNOWN AND WELL DOCUMENTED AND SHOULD BE THE SUBJECT OF A RECALL AND REPAIR OF ENTIRE TIMING CHAIN SYSTEM AT MINI'S COST-- SEVERE CASES CAN RESULT IN CATASTROPHIC ENGINE FAILURE AT HIGHWAY SPEED AND POTENTIAL CRASHES/FATALITIES. NHTSA, PLEASE MAKE MINI DO THE RIGHT THING!!!! *TR