NHTSA Complaint #10512929 — 1999 CHEVROLET SILVERADO 1500

PURCHASED WIND DEFLECTORS FOR FRONT AND PASSENGER WINDOWS FOR CHEVROLET SUBURBAN 1999 LS FROM MCNEIL AUTOMOTIVE PRODUCTS, 1 MCNEIL COURT, BOLINGBROOK, IL 60440 (PHONE 1-630-769-1500, FAX 1-630-769-0300). FRONT RIGHT WINDOW DEFLECTOR SEPARATED FROM CAR AFTER A MONTH OF DRIVING AND CRASHING TO THE GROUND MISSING THE MOTORCYCLIST BEHIND ME. SHIPPED 1/27/13 INSTALLED WEEK OF 2/4/13 DROVE AT SPEEDS UP TO 80 MPH ON IH 130 WITH WINDOWS CLOSED AND UP TO 55 MPH WITH WINDOWS OPEN OR CRACKED. WEATHER WAS GOOD DURING THAT PERIOD IN CENTRAL TEXAS FOR DRIVING WITH OPEN WINDOWS. RIGHT FRONT WIND DEFLECTOR DEPARTED CAR 3/8/13 ON MOPAC SOUTH ACCESS ROAD JUST NORTH OF DUVAL. I WAS IN THE RIGHT LANE AND LUCKILY THE DEFLECTOR FELL ON THE CURB AND GUTTER AND DID NOT HIT THE MOTORCYCLE BEHIND ME. REMOVED THE LEFT FRONT WIND DEFLECTOR FOR SAFETY. COMPLAINED TO MCNEIL AUTOMOTIVE PRODUCTS ON 4/5/2013 VIA PHONE. CONNECTION WAS NOT CLEAR, BELIEVE THE PERSONS FIRST NAME WAS [XXX]. SHE CLAIMED THAT I HAD NOT INSTALLED THE PART CORRECTLY. I COUNTERED THAT THE PART WOULD NOT HAVE SURVIVED A MONTH ON THE WINDOW AT THE SPEEDS IT WAS SUBJECTED TO IF NOT INSTALLED CORRECTLY. SHE INDICATED THAT THEY WOULD SEND ME NEW FRONT WINDOW DEFLECTORS, THEY NEVER ARRIVED. THAT WAS PROBABLY BECAUSE I MADE IT CRYSTAL CLEAR THAT I WAS GOING TO COMPLAIN TO YOU IF IT HAPPENED AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR