NHTSA Complaint #10512874 — 2012 JEEP GRAND CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10512874
Vehicle 2012 JEEP GRAND CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage 245,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State DE

Consumer Description

CHECK ENGINE LIGHT (CEL) IS ON WITH P0300 AND P0302 CODES, EXHAUST ESCAPING #2 PISTON HEAD- CAUSING ROUGH IDLING, CEL FLASHES, AND SEVERAL STALLS WHILE IN MOTION. FOUND OUT THIS IS "COMMON" ON PENTASTAR ENGINES, AND PARTS ARE NOT READILY AVAILABLE FROM CHRYSLER TO MAKE REPAIRS, AND DEALERS LET PEOPLE DRIVE THE CAR INSTEAD OF PROVIDING ALTERNATIVE TRANSPORTATION. THEY SHOULD HAVE TO REPAIR AND REPLACE THESE HEADS THAT HAVE NOW BEEN REDESIGNED IN MORE CURRENT BUILDS. LETTING PEOPLE DRIVE CARS THAT CAN STALL IN MOTION IS DANGEROUS. NOT HAVING PARTS READILY AVAILABLE WHEN THEY ARE HAVING 300 TO 400 OF THESE FAILURES A WEEK IS RIDICULOUS. THE ATTACHED LINK SHOWS THAT CHRYSLER HAD THIS PART SHORTAGE SINCE LAST SUMMER, AND IS NOT MEETING THE DEMAND FOR REPLACEMENTS EVEN NOW. HTTP://WWW.AUTOWEEK.COM/ARTICLE/20120813/CARNEWS/120819959. *TR

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