NHTSA Complaint #10512709 — 2010 FORD FUSION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10512709
Vehicle 2010 FORD FUSION
Component ENGINE
Date of Incident
Date Filed
Mileage 59,993 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

ON MAY 13, 2013, AT APPROXIMATLEY 8:30AM, ON I-40 WESTBOUND AT 70MPH THE ENGINE SUDDENLY COMPLETLY LOST POWER/THRUST AND THE "WRENCH" LIGHT (THROTTLE BODY INDICATOR). ALL ELECTRICAL COMPONENTS WERE STILL ON, BUT THE GAS PEDAL WOULD NOT RESPOND. THE ENGINE WAS SPUTTERING AND SEEMED TO BE "CHOKING". I PUT ON THE HAZARD INDICATORS, PULLED OVER TO THE SIDE OF THE ROAD AND IMMEDIATELY TURNED THE CAR OFF. I CHECKED MY OWNERS MANUAL AND IT STATED THAT IF THE LIGHT REMAINED ON I HAD AN ISSUE WITH THE THROTTLE BODY. I TURNED THE CAR ON AND THE LIGHT DID NOT COME ON OR DEMONSTRATE ANY INDICATION OF TROUBLE, SO I CONTINUED DRIVING TO MY DESTINATION. UPON REACHING MY DESTINATION, I CONTACTED THE LOCAL DEALERSHIP IN THE AREA, EXPLAINED WHAT HAPPENED AND DROPPED IT OFF FOR THEM TO DIAGNOSE. AFTER LEAVING IT WITH THE DEALERSHIP FOR TWO DAYS, THE DEALERSHIP COULD NOT REPLICATE THE PROBLEM BUT STATED THAT IT WAS THE THROTTLE BODY AND THAT SPECIFIC PART WAS BACK-ORDERED UNTI JUNE. WITH NO OPTIONS AVAILABLE, I PAID THE DIAGNOSTIC FEE OF $130.71 AND DECIDED TO TRY TO DRIVE IT HOME. ON MAY 16TH, 2013, AT APPROXIMATELY 10:30AM, ON I-81 SOUTHBOUND AT 70MPH THE SAME EXACT ISSUE OCCURED AGAIN. I PUT ON THE HAZARD INDICATORS, PULLED OVER TO THE SIDE OF THE ROAD AND IMMEDIATELY TURNED THE CAR OFF. THIS TIME WHEN I TURNED THE CAR BACK ON, THE "ENGINE" LIGHT CAME ON (NO "WRENCH" LIGHT). LEAVING THE CAR RUNNING, I CHECKED MY OWNERS MANUAL AND IT STATED TO DRIVE IT TO THE CLOSES DEALERSHIP. UPON REACHING THE DEALERSHIP, I EXPLAINED THE REPEATED TROUBLE I HAD HAD, WHAT THE PREVIOUS DELAERSHIP HAD STATED AND THAT THE CAR WAS STILL RUNNING SO THEY COULD DIAGNISE IT WITHOUT HAVING TO REPLICATE THE PROBLEM. THE DAGNOSTIC INDICATED CODE P2111 (THROTTLE BODY STUCK OPEN-REPLACE THROTTLE BODY). THEY INSTALLED IT, I PAID THE TOTAL SERVICE FEE OF $381.91 AND DROVE THE REST OF THE WAY HOME. *TR

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