NHTSA Complaint #10511523 — 2007 FORD EXPEDITION

OK, HERE IS THE STORY. A WEEK AGO THE FUEL PUMP WENT OUT ON MY WIFE'S CAR. AFTER JUST ONE GOOGLE SEARCH I FOUND OUT THAT THIS WAS AN ONGOING PROBLEM AND THAT MANY PEOPLE HAD THIS HAPPEN WITH THE PUMP. MOST PEOPLE WERE FINDING THAT ONE OF THE LEADS GOING TO THE FUEL PUMP WAS GETTING HOT AND MELTING... MELTING INSIDE THE FUEL TANK!!! SOUND LIKE A PROBLEM? SO I HAVE IT TOWED TO THE LOCAL SHOP TO HAVE IT REPAIRED. ONE DAY LATER THE GUY FROM THE SHOP CALLS ME AND SAYS HEY MAN WE GOT A PROBLEM, THE FUEL PUMP IS CURRENTLY NOT AVAILABLE FOR YOUR CAR, AND THAT HE HAD CALLED FORD AND THEY HAD INFORMED HIM THAT THEY FOUND A PROBLEM WITH THE PUMP AND PULLED IT OUT OF PRODUCTION UNTIL 7-22-13 BUT WOULD NOT BE AVAILABLE UNTIL 9-13. HE SAID THAT HE HAD SCOURED THE WEB AND FOUND OUT THAT THIS WAS A PROBLEM SHOWING UP JUST NOW BECAUSE THE CARS WITH THE FAULTY FUEL PUMP WERE NOW GETTING SOME MILES ON THEM. I CALLED THE BIG FORD OFFICE AND THEY BASICALLY TOLD ME TOUGH LUCK. SO A COMPANY THAT BIG HAS RECOGNIZED THAT THERE IS A PROBLEM WITH THE FUEL PUMP, PULLED IT OUT OF PRODUCTION, HAVE NOT ISSUED A RECALL, AND TELLING ME TOUGH LUCK! I NEED HELP, THIS IS THE ONLY FAMILY CAR WE HAVE AND WE HAVE 5 KIDS. THIS IS BEYOND BAD BUSINESS AND IMO NOT ACCEPTABLE. ANY HELP WOULD BE MUCH APPRECIATED. I ALSO HAVE PICTURES OF THE UNIT IF ANYBODY WOULD LIKE TO SEE THEM JUST SHOOT ME A EMAIL @ [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR