NHTSA Complaint #10511485 — 2001 FORD ESCAPE

DEAR SIRS, AS YOU ARE AWARE, THIS PAST WEEKEND ON THE SAN MATEO BRIDGE IN HAYWARD CA, A HORRIFIC ACCIDENT/FIRE OCCURRED WITH A LIMOUSINE, WHERE FIVE INDIVIDUALS WERE TRAPPED AND KILLED DUE TO A VEHICLE FIRE. UPON SEEING AND HEARING ABOUT THIS HORRIFIC TRAGEDY, MY WIFE INSISTED THAT WE HAVE ALL OF THE RECALLS PERFORMED ON OUR 2001 FORD ESCAPE. MUCH TO MY SURPRISE, WHEN I TOOK OUR ESCAPE INTO FREMONT FORD ON MAY 7TH, [XXX], THE ASSISTANT SERVICE MANAGER, TOLD ME THAT HE WAS REFUSING TO PERFORM ALL OF THE RECALLS ON OUR TRUCK, BECAUSE THEY HAVE EXPIRED. AS THE ORIGINAL OWNER AND PRIMARY DRIVER OF THIS VEHICLE, PLEASE EXPLAIN TO ME HOW RECALLS INVOLVING SAFETY ISSUES EXPIRE? IS THIS A FORD COMPANY POLICY OR A FREMONT FORD DEALERSHIP/SERVICE POLICY? WHEN I PICKED UP OUR ESCAPE ON MAY 8TH FROM THE DEALERSHIP, I DOCUMENTED ON THE PAPERWORK THAT THEY REFUSED TO PERFORM THESE VERY IMPORTANT RECALLS. I AM NOT COMFORTABLE DRIVING THIS VEHICLE IN LIGHT OF THE TRAGEDY THAT OCCURRED THIS PAST WEEKEND. PLEASE ADVISE HOW YOU WOULD LIKE TO MOVE FORWARD CONCERNING THIS VERY IMPORTANT MATTER. THANK YOU FOR YOUR ASSISTANCE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR