NHTSA Complaint #10511365 — 2002 ACURA TL

AT THE TIME OF PURCHASE OF MY VEHICLE, I WAS UNAWARE THAT THERE WAS A RECALL ON MY TORQUE CONVERTER. THE TORQUE CONVERTER STARTED GOING OUT WHILE ON THE FREEWAY WHICH ALMOST CAUSED A WRECK DUE TO THE GEARS NOT CHANGING. I HAVE BEEN IN CONTACT WITH ACURA RELATIONS ABOUT THE SITUATION AND REIMBURSEMENT FOR THE EXPENSE OF GETTING THE TORQUE CONVERTER FIXED. THE SUPERVISOR TOLD ME THAT THEY ARE NOT RELIABLE FOR THE COST BECAUSE SOMETHING TO DO WITH IN HOUSE WARRANTY EXTENSION ON THE PART. I DISAGREE BECAUSE IT A COMPANY ACKNOWLEDGES THE FACT THAT THEIR PRODUCT HAVE A DEFECT ON A CERTAIN PART, THEY SHOULD BE HELD ACCOUNTABLE FOR THEIR CUSTOMER'S SAFETY. I HAVE BEEN ON A MERRY GO ROUND ABOUT THIS MATTER WITH ACURA AND I NEED SOMEONE TO TAKE A FURTHER LOOK INTO THIS MATTER..........THANK YOU IN ADVANCE. *TR