NHTSA Complaint #10511343 — 2011 TOYOTA COROLLA

ON MAY 04, 2013, MY MOM WAS INVOLVED IN A BAD TRAFFIC ACCIDENT WITH HER 2011 TOYOTA COROLLA WHERE THE DRIVER'S SIDE AIRBAG DID NOT DEPLOY. THE INSURANCE ADJUSTOR WROTE IT UP AS A TOTAL LOSS AND ADVISED ME TO CONTACT TOYOTA TO INQUIRE ABOUT THE AIRBAGS NOT DEPLOYING. MY MOM IS CURRENTLY RECOVERING FROM TWO MAJOR SURGERIES FROM THIS ACCIDENT. THE FIRST SURGERY THEY HAD TO REMOVE HER LEFT KIDNEY DUE TO INTERNAL BLEEDING. THE SECOND SURGERY WAS 41/2 HOURS LONG REPAIRING HER BADLY BROKEN RIGHT ARM. .ALL PARTIES INVOLVED, AT THE SCENE OF THE ACCIDENT, TO THE MEDICAL STAFF AT THE HOSPITAL AND THE TOWING COMPANY ALL ADVISED ME TO CONTACT TOYOTA AND INQUIRE ABOUT THE AIRBAGS NOT DEPLOYING. THE DRIVER PARKED HER CAR IN A BANK PARKING LOT TO WRITE OUT A CHECK AND WANTED TO CASH IT USING THE BANK DRIVE THRU. SHE BACKED OUT OF THE PARKING SPOT, MISJUDGING THE PARKING MEDIUM / ISLAND ON HER RIGHT HAND SIDE AND STARTED TO MOVE FORWARD MAKING A RIGHT HAND TURN. AT THE TIME, HER CAR GOT STUCK ON TOP OF THE MEDIUM. AFTER SEVERAL ATTEMPTS TO FREE HER CAR BY PRESSING THE GAS PEDAL DOWN, THE DRIVER LOST CONTROL OF HER VEHICLE AFTER FINALLY BREAKING FREE FROM THE MEDIUM. THE DRIVER DROVE UP AND OVER A PARKING LOT CURB AND ONTO THE GRASS, SCRAPING A BANK SIGN, THROUGH A BLACK IRON FENCE, OFF AN (5FT. TO 6FT.) EMBANKMENT WALL AND INTO A LARGE WOOD UTILITY POLE. THIS CRASH CAUSED HER LAUNCH FROM THE DRIVER'S SEAT AND HEAD FIRST INTO THE PASSENGER SIDE WINDOW, SHE INJURED THE TOP OF HER HEAD WHERE SHE NEEDED SEVERAL STITCHES. *TR