NHTSA Complaint #10511215 — 2007 GMC YUKON

I HAD STOPPED AT A 4 STOP INTERSECTION. I TOOK OFF AND THERE WAS A SUDDEN JERK, LIKE I HIT SOMETHING OR SOMEONE HIT ME. THE CAR STOPPED SUDDENLY, I TRIED TO ACCELERATE, THE ENGINE REVVED WITHOUT ACCELERATION. I PUT CAR THE IN PARK AND BACK IN DRIVE, CAR DID NOT MOVE. I PUT IT IN REVERSE, HAD NO PROBLEM GOING BACK BUT WAS IN TRAFFIC AND CLOSE TO AN INTERSECTION SO IT WAS UNSAFE TO GO BACK. CALLED "AAA" FOR TOW. COPS CAME; THEY HAD ME PUT CAR IN 1ST GEAR. CAR WAS FINE IN 1ST AND 2ND GEAR. DROVE CAR TO PARKING LOT. COP STATED THAT I HAD A TRANSMISSION PROBLEM. HAD CAR TOWED TO GMC DEALERSHIP. NEXT MORNING (MAY 7), DEALERSHIP STATED THAT IT WAS A BROKEN FORWARD SPRAG BUT THEY NEEDED TO GO DEEPER TO SEE IF THERE WAS MORE EXTENSIVE DAMAGE TO TRANSMISSION. ASKED HOW MUCH, HE SAID MAYBE 2000 TO 4000. I CALLED GMC HOME OFFICE AND SPOKE WITH A REP. LET HER KNOW THAT MY CAR WAS ONLY 6 YRS OLD WITH LOW MILEAGE AND I DIDN'T UNDERSTAND WHY I WAS HAVING TRANSMISSION PROBLEMS. SHE CALLED DEALERSHIP AND WAS TOLD THE SAME THING THAT I WAS TOLD. AT THIS POINT I DIDN'T TRUST TO DEAL WITH GMC SO I DECIDED TO REMOVE MY CAR FROM THE DEALERSHIP. RECEIVED A CALL FROM DEALERSHIP 2 HOURS LATER STATING THAT THEY HAD AUTHORIZATION FROM GMC HOME OFFICE TO OFFER ME ASSISTANCE OF 40% OFF THE TOTAL PRICE. THEY SAID THAT IT MAY BE BETWEEN 1500 TO 3000. I HAD MY HUSBAND CALL AND THEY TOLD HIM THAT IF THERE WAS NOT EXTENSIVE DAMAGE FROM THE "BROKEN FORWARD SPRAG" IT MIGHT BE CHEAPER. RECEIVED CALL FROM DEALERSHIP ON MAY 8, NO EXTENSIVE DAMAGE, ONLY REPLACING THE "FORWARD SPRAG". I AM GRATEFUL FOR THE ASSISTANCE OF 40% BUT I'M STILL UPSET THAT I HAVE TO REPAIR THE TRANSMISSION ON THIS CAR. IT'S NOT THAT OLD AND I BARELY DRIVE IT. I'VE CHECKED THE WEB AND HAVE NOTICED OTHER OWNERS WITH SIMILAR PROBLEMS. I WAS TOLD TO FILE A COMPLAINT WITH THIS AGENCY AND MAYBE IT CAN BE INVESTIGATED. *TR