NHTSA Complaint #10510659 — 2008 FORD MUSTANG POWER TRAIN

Complaint Details

ODI Number	10510659
Vehicle	2008 FORD MUSTANG
Component	POWER TRAIN
Date of Incident	May 20, 2009
Date Filed	May 5, 2013
Mileage	6,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

BOUGHT CAR NEW. DURING A ROUTINE MAINTENANCE SERVICE, I ASKED THE DEALER TO ADJUST THE CLUTCH. DEALER STATED THAT CLUTCH IS SELF-ADJUSTING, AND CHARGED $50 TO PERFORM SERVICE. HOWEVER, DEALER STATED THAT CLUTCH DISC IS SEVERELY WORN AND HAS ABOUT 6000 MILES OF SERVICE LIFE LEFT. I ASKED DEALER TO REPLACE WHILE STILL UNDER LESS THAN 12,000 MILE OR ONE YEAR WARRANTY. DEALER REFUSED. I CONTACTED FORD CUSTOMER RELATIONS AND THEY SAID THEY HAVE RECEIVED COMPLAINTS, BUT HAVE NOT AND WILL NOT REPLACE. I SENT LETTER TO FORD CEO AND RECEIVED A PHONE CALL FROM AN EXECUTIVE ASSISTANT TO CEO THAT SAID THAT THEY UNDERSTOOD MY CONCERN BUT STILL WOULD NOT REPLACE. I AM A 35+ YEAR EXPERIENCED MANUAL TRANSMISSION USER AND AM THE ONLY ONE WHO HAS DRIVEN THE CAR, AND DO NOT ABUSE THE CAR. THIS WILL BECOME A SAFETY ISSUE WHEN THE CLUTCH FAILS BECAUSE IT WILL MOST LIKELY HAPPEN ON PUBLIC HIGHWAYS. CAR IS CURRENTLY AT 12000 MILES AND I AM CONCERNED. *TR

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