NHTSA Complaint #10510553 — 2009 KIA RONDO

IN JANUARY 2013 MY CARE BEGAN TO MAKE A WHINNING NOISE. I TOOK MY CAR TO MY MECHANIC WHO STATED THE POWER STEERING PUMP WENT OUT. I WAS IN DISBELIEF DUE TO MY CARE ONLY BEING FOUR YEARS OLD. I THEN PAID $650 FOR PARTS AFTER I LEARNED THIS WAS NOT COVERED UNDER WARRANTY (MY CAR WAS OVER 60,000 MILES). MY MECHANIC THEN STATED THAT HE HAD SEEN SEVERAL CARS WITH THE SAME MAKE/ MODEL WITH THE SAME ISSUE & THAT FROM HIS EXPERTISE THIS WAS GOING TO BE A DOMINO EFFECT OF PROBLEMS. HE ADV ME TO TAKE THE CARE TO KIA DEALERSHIP TO SEE IF THEY WOULD BE ABLE TO DO MORE DUE TO THE CAR WAS ONLY FOUR YEARS YOUNG. SO I TOOK THE CAR TO THE DEALERSHIP IN CONORD, CA & THEY ADV ME THAT THE AIR COMPRESSOR WAS THE ISSUE GAVE ME AN ESTIMATE OF $1400 TO REPAIR. PARTS EMPLOYEE STATED THAT THERE WHERE NO RECALLS OR PROBLEMS WITH ANY OTHER CARS OTHER THAN MINE SO FAR (AFTER I ASKED HAS THIS EVER BEEN RECALLED). KIA PARTS EMPLOYEE ADV ME TO CALL AROUND TO GET THE PARTS ESTIMATES AFTER I TOLD HIM $1400 WAS TOO MUCH TO PAY FOR A CAR THAT KIA SHOULD HELD RESPONSIBLE FOR. I CALLED AROUND FOR PARTS & WAS ADV THAT BASED UPON THE AGE OF MY CAR THIS PAR SHOULD STILL BE WORKING. I FILED A COMPLAINT WITH KIA BASED OUT OF SACRAMENTO & WAS TOLD THEY WOULDN'T DO ANYTHING UNLESS ALOT OF PEOPLE CAME TOGETHER TO FILE A LAW SUIT. NEEDLESS TO SAY RIGHT NOW I'M AT LOSS OF WORDS WITH KIA AS A COMPANY, THEIR LACK OF EMPATHY, AND ACCOUNTABILITY I WOULD NEVER ADV ANYONE TO PURCHASE A KIA & I NEED TO BE REIMBURSED AS I'M CURRENTLY MAKING MONTHLY PAYMENTS IN ADDITION TO PAYING FOR REPAIRS ON THIS CAR. *TR