NHTSA Complaint #10510244 — 2003 NISSAN ALTIMA

WE LIVE IN PA. WE TOOK OUR 2003 NISSAN ALTIMA IN FOR INSPECTION AND WERE TOLD THE DRIVER AND THE PASSENGER SIDE FLOOR PANELS WERE RUSTED THOUGH TO THE CAR. THE CAR WAS BOUGHT NEW, HAS BEEN GARAGE KEPT, AND OUR WINTERS HAVE BEEN MILD. NOTHING EVER HAS BEEN SPILLED IN THE CAR AND THE CARPET HAVE NEVER BEEN WET. HAD 4 LOCAL BODY SHOPS GIVE ESTIMATES (FROM $900 TO $1500), ALL THAT SAID THAT THIS SHOULDN'T HAPPEN TO A 10 YEAR OLD CAR AND THE REST OF THE CAR LOOKS GOOD. SPOKE WITH NISSAN CUSTOMER AFFAIRS WHO HAD US TAKE IT TO A NISSAN AFFILIATED BODY SHOP. ONE OF THE BODY SHOPS RESEARCHED THE PROBLEM AND FOUND NUMEROUS COMPLAINTS REGARDING THIS PROBLEM. I WAS TOLD THERE IS A DESIGN FLAW WITH THE DRAINAGE OF THE SUNROOF OR WINDSHIELD, FORCING WATER BETWEEN THE FLOOR PAN AND ROCKER BOTTOM. MENTIONED THAT A PLUG ISN'T SEALED OR INSTALLED CORRECTLY. I CALLED NISSAN AND THE CASE WAS SENT TO A REGIONAL CUSTOMER AFFAIR REPRESENTATIVE. AFTER TWO WEEKS OF 2-3 CALLS PER DAY LEAVING MESSAGES WITH MY CONTACT NUMBER, I FINALLY HEARD BACK TODAY AND WAS TOLD THAT "THE DECISION IS FINAL AND THEY ARE NOT WILLING TO GIVE ANY HELP IN FIXING THE PROBLEM" OR STAND BEHIND THEIR PRODUCT/DEFECT/DESIGN FLAW. *TR UPDATED 04/09/15. *JB