NHTSA Complaint #10510173 — 2011 CHEVROLET TRAVERSE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10510173
Vehicle	2011 CHEVROLET TRAVERSE
Component	STRUCTURE:BODY
Date of Incident	April 2, 2012
Date Filed	April 30, 2013
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

SHORTLY AFTER PURCHASING BRAND NEW CAR WE NOTICED SMALL RUST-COLORED SPECKS ALL OVER THE VEHICLE, MOSTLY ON THE REAR OF THE CAR. AFTER SEVERAL INSPECTIONS, MUZI FORD IN NEEDHAM, MA DIAGNOSED THIS AS "BRAKE DUST" FROM THE TYPE OF BRAKES ON THIS VEHICLE. THEY SAID THERE WAS NOTHING THAT COULD BE DONE TO PREVENT THE SPECKS, BUT THAT THE ONLY FIX WAS EXPENSIVE BUFFING/WET SANDING TREATMENTS BY THEIR BODY SHOP THAT WOULD HAVE TO BE DONE 1-2 TIMES PER YEAR, AND THEY ALSO SAID WE SHOULD WASH OUR CAR WEEKLY. OUR VEHICLE IS STILL UNDER WARRANTY. EACH BUFF COSTS APPROX $400. WE BELIEVE THIS IS A DESIGN FLAW THAT THE MANUFACTURER SHOULD COVER. *TR

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