NHTSA Complaint #10510010 — 2008 LEXUS GX470

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10510010
Vehicle 2008 LEXUS GX470
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 59,475 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I TRIED TO START MY CAR AND THE KEY WOULD NOT TURN IN THE KEY IGNITION, I NOTICED THAT THE STEERING WHEEL HADN'T LOCKED IN PLACE. I TRIED TWO OTHER KEYS AND FINALLY THE IGNITION TURNED AND THE CAR STARTED. I DROVE TO MY DESTINATION AND TURNED OFF THE CAR AND LOCKED THE DOORS. I WENT OUT TO RESTART THE CAR AND THE KEY WOULD NOT TURN IN THE IGNITION AGAIN. I CALLED LEXUS OF CONCORD AND THEY ADVISED ME TO BRING IT IN. I FINALLY GOT IT STARTED AND DROVE IT THE 15 MILES TO THE DEALERSHIP, AT THE END OF THE DAY I RECEIVED A CALL SAYING THAT I NEEDED A NEW IGNITION STARTER CYLINDER AND ALL THE KEYS NEEDED TO BE REPROGRAMMED TO MATCH THE NEW CYLINDER THEY WOULD INSTALL. IT WOULD TAKE A DAYS LABOR AND COST OF THE CYLINDER AND REPROGRAMMING. COST WAS $616.00. THEY INFORMED ME THAT THE WARRANTY WAS OUT AT 50,000 MILES OR 5 YEARS. I AM 4.5 YEARS AND 59,500 MILES. THEY INFORMED ME THAT THERE WAS A HISTORY OF THIS PART GOING OUT BUT USUALLY IT HAPPENED BEFORE THE WARRANTY WAS UP. MY QUESTION IS IF THERE IS A HISTORY, SHOULDN'T THERE BE A RECALL ON THIS PART??!! I AM EXTREMELY UPSET WITH A LUXURY CAR HAVEN'T PROBLEMS AT SUCH LOW MILEAGE. WHAT ELSE DO I LOOK FORWARD TO IN BREAKING AND HOW MUCH WILL IT BE? THIS DOES NOT MEET THE LEXUS STANDARDS I WAS EXPECTING WHEN I PURCHASED THIS CAR. *TR

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