NHTSA Complaint #10509791 — 2010 HARLEY-DAVIDSON FLTRX

SERVICE BRAKES issue reported to NHTSA

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Fire

Complaint Details

ODI Number	10509791
Vehicle	2010 HARLEY-DAVIDSON FLTRX
Component	SERVICE BRAKES
Date of Incident	July 12, 2012
Date Filed	April 27, 2013
Mileage	20,750 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

ON 3/13/2012 I PAID HOLSTEIN'S HARLEY-DAVIDSON FOR SERVICE THAT INCLUDED A 5K SERVICE. HOLSTEIN'S FAILED TO OBSERVE AND REPAIR A BRAKE SWITCH RECALL. ON 7/12/2012, THE BRAKE SWITCH STARTED ON FIRE. ON 7/14/2012 HOLSTEIN'S REFUSED TO REPAIR THE BRAKES AND I HAD IT TOWED TO WERNER CYCLE WORKS FOR REPAIR. HARLEY-DAVIDSON CUSTOMER CARE REFUSED TO REIMBURSE ME FOR REPAIR SINCE WERNER'S IS NOT A HARLEY-DAVIDSON SHOP (FILED CASE # [XXX]). HOLSTEIN'S REFUSED TO REIMBURSE ME EVEN THOUGH THEY VERBALLY ACKNOWLEDGED THAT I PAID FOR A 5K SERVICE CHECK AND THEY SHOULD HAVE REPAIRED THE BRAKE SWITCH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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