NHTSA Complaint #10509520 — 2007 CHRYSLER 300C

I CAME OUT OF THE STORE ON 4/24/13, PLACED MY BAGS IN THE CAR AND STARTED THE CAR. I TRIED TO SHIFT THE GEAR FROM PARK, BUT IT WOULD NOT BUDGE. I TURNED THE CAR OFF AND ON SEVERAL TIMES TO MAKE SURE THAT THE CAR WAS ON. THE GEAR SHIFT STILL DIDN'T MOVE. I CALLED THE DEALERSHIP TO ASK WHAT WAS HAPPENING. THEY TOLD ME THAT THIS IS A VERY COMMON ISSUE AND TO LOOK UP A VIDEO ON YOUTUBE AND IT WOULD TELL ME HOW TO POP IT INTO GEAR. THE PROBLEM WAS THAT I HAD NO TOOLS. ONCE I GOT THE TOOLS, THE INSTRUCTION FROM THE VIDEO WORKED. MY QUESTION IS, IF THIS IS SUCH A WIDESPREAD PROBLEM AS THE SERVICE TECHNICIAN SAID IT WAS, WHY HAS THERE NOT BEEN A RECALL ISSUED? AS SOON AS I GOT HOME AND PARKED, IT LOCKED UP AGAIN. THIS IS NOT SAFE. *TR