NHTSA Complaint #10509301 — 2009 DODGE JOURNEY AWD

ALL 4 TIRES REPLACED 11/15/2012. ORDERED BRAND NEW KUMHO TIRES, HAD THEM MOUNTED, BALANCED AND SECURED WITH RH WARRANTY. IMMEDIATELY NOTICED THEY WERE MORE NOISY THAN THE TIRES THAT WERE ON JOURNEY BEFORE REPLACEMENT 11/15/2012. SLIGHT SHIMMY AND HUMMING NOISE. NOVEMBER 2012 - TOOK VEHICLE BACK TO SERVICE CENTER THAT MOUNTED TIRES. EXPLAINED ISSUE(S), OWNER TOLD SERVICE CENTER POSSIBLE BAD TIRE(S), REQUESTED TIRE INSPECTION. NO RESULTS FOUND. SERVICE CENTER ASKED OWNER TO DRIVE ON TIRES FOR 2/3 DAYS TO SEE IF SHIMMY IS COMING FROM FRONT OR REAR END. OWNER COMPLETED REQUESTED ACTION BY SERVICE CENTER, REPORTED SHIMMY COMING FROM REAR END AND REQUESTED ADDITIONAL INSPECTION OF TIRES. SERVICE CENTER "SAYS" THEY INSPECTED AGAIN AND FOUND NOTHING. DECEMBER -2012 OWNER RETURNED TO SERVICE CENTER FOR THIRD TIME TO REQUEST ROTATE & BALANCED. SERVICE CENTER ONCE AGAIN "SAYS" THEY ROTATED, BALANCED AND CHECKED TIRES AND FOUND NOTHING WRONG. SHIMMY AND HUMMING NOISE NOW COMPLETELY LOCATED IN FRONT OF VEHICLE. 04/21/2013 FRONT RIGHT BRAKE CALIPER AND PAD NEEDS REPLACED. CALIPER DRAGGING AND SMOKING. WHEN FRONT RIGHT TIRE WAS REMOVED TO REPLACE CALIPER TIRE WAS WOBBLY AND WOULD NOT STAND ON ITS OWN OR ROLL ON FLOOR "NORMALLY". NO OTHER TIRES WERE INSPECTED 4/21/2013. OWNER PLANS TO RETURN TO SERVICE CENTER WHERE TIRES WERE PURCHASED/MOUNTED TO REQUEST ANOTHER INSPECTION AND REPLACEMENT. *TR