NHTSA Complaint #10509141 — 2004 ACURA MDX

ON 11.11.11,OUR ACURA LOST POWER COINCIDING WITH THE DASHBOARD WARNING LIGHTS NOT FUNCTIONING PROPERLY TO WARN OF THE SUDDEN LOSS OF CONTROL, HEAVY SMOKE EMISSION, TRANSMISSION FAILURE,ENGINE DAMAGE & INABILITY TO DRIVE OUR VEHICLE, CREATING THE POSSIBILITY OF A CRASH, INJURY OR FATALITY. DESPITE ACURA'S KNOWLEDGE OF TRANSMISSION FAILURES BASED ON AN ACURA SERVICE BULLETIN ALERT, WE INCURRED $5500 IN EXPENSES/DAMAGE TO OUR VEHICLE.WE HAD NOT BEEN NOTIFIED OF THE FAULTY TORQUE CONVERTER/TRANSMISSION PARTS PREVIOUSLY&ACURA HAS AVOIDED TAKING FULL RESPONSIBILITY FOR A KNOWN PROBLEM IN WHICH MANY CONSUMERS HAVE BEEN FULLY REIMBURSED FOR THIS DAMAGE. WE ARE ISSUING THIS COMPLAINT&REQUESTING REIMBURSEMENT FOR OUR EXPENSES DUE TO ACURA'S FULL KNOWLEDGE OF THIS RECURRING SITUATION,THEIR NEGLIGENCE IN ALERTING CONSUMERS&THEIR NEGLECT IN RESOLVING THE REPAIR IN ACCORDANCE WITH THEIR RESPONSIBILITIES.WE WOULD REQUEST THAT ACURA BE HELD RESPONSIBLE IN NOTIFYING ALL ACURA OWNERS OF THE SERVICE BULLETIN/RECALL PERTAINING TO THIS FAULTY TRANSMISSION. WE ALSO FEEL STRONGLY ABOUT THE ELECTRONIC/COMPUTER DASHBOARD WARNINGS THAT GAVE NO INDICATION OF DAMAGED OR FAULTY PARTS CREATING THE DANGEROUS&UNSAFE SITUATION WE HAD EXPERIENCED WHILE DRIVING OUR VEHICLE IN TRAFFIC WHEN THIS INCIDENT OCCURRED&ARE FILING A COMPLAINT ACCORDING TO THE SERIOUSNESS OF THIS PORTION OF THE INCIDENT AS WELL. WE HAVE MUCH DOCUMENTATION&WOULD BE MORE THAN WILLING TO PROVIDE WHATEVER WOULD BE NECESSARY TO ENSURE THAT THIS COMPLAINT IS PRODUCTIVE IN ENFORCING ACURA'S RESPONSIBILITY OF THESE TWO INCIDENTS,TO FURTHER MAKE AWARE&AVOID SUCH INCIDENTS&IN HOPES OF BEING REIMBURSED FOR OUR UNEXPECTED EXPENSES AS WELL. IN PURCHASING AN ACURA,WE HAD DONE SO WITH THE PEACE OF MIND THAT WE HAD PURCHASED A WELL MADE,SAFE VEHICLE FROM A COMPANY THAT STANDS BEHIND IT'S PRODUCT.WE ARE SADDENED THAT THIS HAS NOT BEEN THE CASE. *TR