NHTSA Complaint #10509101 — 2005 CHRYSLER PACIFICA

THE SUBFRAME (WHICH HOLDS UP THE ENGINE) HAS THOROUGHLY RUSTED THROUGH CREATING THE DANGER OF THE ENGINE AND TRANSMISSION FALLING FROM THE FRAME. I AM TOLD THE CAR IS UNSAFE TO DRIVE. CHRYSLER HAS ACKNOWLEDGED A DEFECT IN MATERIALS USED TO CONSTRUCT CARS IN FEBRUARY AND MARCH OF 2004 AND HAS EXTENDED THE WARRANTY TO 150,000 MILES FOR THOSE VEHICLES. AS MINE WAS PRODUCED 4 MONTHS LATER THEY ARE DENYING ANY LIABILITY AND REFUSING ANY ASSISTANCE. THE DEFECT IS IDENTICAL TO ONE THAT IS COVERED ON CARS MADE 4 MONTHS PRIOR , AND THEY HAVE BEEN UNABLE TO PROVIDE ANY DOCUMENTATION SHOWING THE MATERIAL USED ON MY VEHICLE IS NOT FROM THE DEFECTIVE BATCH. I MAY HAVE DEFECTIVE PARTS BUT THEY CANNOT PROVIDE A METHOD TO IDENTIFY THOSE DEFECTIVE PARTS. CHRYSLER IS UNWILLING TO EVEN EXAMINE THE VEHICLE, INSTEAD USING THE VIN AS THEIR ONLY REFERENCE AS TO COVERAGE. I FOUND IT INTERESTING THAT WHEN I REFERENCED OTHERS RECEIVING ASSISTANCE OUTSIDE THE PARAMETERS OF THE EXTENDED WARRANTY I WAS TOLD THAT BASED ON CUSTOMER LOYALTY THERE MAY BE ASSISTANCE FOR SOME BUT IT WAS NOT AVAILABLE TO ME. I AM CONCERNED THAT CUSTOMER LOYALTY PLAYS A ROLE IN THE SAFETY OF THEIR (PAST) CUSTOMERS. I'M NOT SURE HOW MANY PEOPLE EXPECT THEIR FRAME TO FAIL IN 8 YEARS BUT THIS COULD BE A MAJOR SAFETY FACTOR FOR BOTH PASSENGERS AND ANY VEHICLE AROUND THEM WHEN AN ENGINE FALLS FROM A CAR. HOW MANY COMPLAINTS ARE NEEDED BEFORE ACTION IS TAKEN? *TR