NHTSA Complaint #10509054 — 2008 LINCOLN MKZ

LETTER FROM SENATOR NELSON RE CONSTITUENT REGARDING 2008 LINCOLN MKZ ( REFERENCE CONSTITUENT FOR THEIR RECORDS). *SMD THE CONSUMER STATED SLIGHTLY FOR MORE THAN A YEAR, THREE SAFETY WARNING LIGHTS ILLUMINATED ON THE DASHBOARD. THEY WERE THE TRACTION-STABILITY, ABS, AND BRAKE WARNING LIGHTS. THE FIRST TIME THE CONSUMER RETURNED TO THE DEALER, THEY STATED THE COMPUTER DID NOT DETECT ANY MALFUNCTION, AND TO BRING THE VEHICLE BACK, WHEN THE LIGHTS CAME BACK ON. THE LIGHTS WOULD ILLUMINATE INTERMITTENTLY AND WITHOUT APPARENT CAUSE, OFTEN ALL AT ONCE OR INDIVIDUALLY AND BEFORE, HE COULD GET TO THE DEALER. THE SECOND TIME, THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, THEY WERE STILL UNABLE TO DETECT A PROBLEM. THE THIRD TIME, THE CONSUMER WENT TO THE DEALER, HE LEFT THE VEHICLE THERE. AFTER TWO WEEKS OF HAVING THE VEHICLE, THE LIGHTS FINALLY ILLUMINATED, WHILE THE VEHICLE WAS BEING TEST DRIVING. AFTER HOOKING THE VEHICLE TO THE COMPUTER, THE DEALER FOUND THE PROBLEM, WAS THE ANTI-LOCK BRAKE MODULE THE CONSUMER WAS INFORMED THE PART WOULD COST $700. HOWEVER, IT WAS AGREED, THE CONSUMER WOULD PAY $200 OF THE EXPENSE AS A DEDUCTIBLE. THE NEXT DAY, THE LIGHTS ILLUMINATED AGAIN. THE CONSUMER TOOK A PICTURE OF THE LIGHTS AND RETURNED TO THE DEALER FOR A FOURTH TIME. THE VEHICLE WAS AT THE DEALER FOR A MONTH, WITH NO RESOLUTION.