NHTSA Complaint #10508527 — 2010 VOLKSWAGEN ROUTAN

I WAS MAKING A LEFT TURN IN MY 2010 VOLKSWAGEN ROUTAN VIN# [XXX] ONTO A BUSY STREET AND CAR SUDDENLY STALLED OUT. I LOST POWER STEERING AND NEARLY JUMPED THE CURB AND HIT A WOMAN WITH A BABY STROLLER. I HAD MY 3 KIDS WITH ME IN THE CAR AGES 5, 4, AND 1. CAR STARTED BACK UP RIGHT AWAY. THIS PROBLEM HAPPENED ONCE BEFORE WHEN I WAS DRIVING STRAIGHT AT ABOUT 30MPH ON A RESIDENTIAL STREET BUT I THOUGHT IT WAS A FREAK INCIDENT SINCE THE CAR WAS BRAND NEW WITH BARELY 10,000 MILES ON IT. THIS TIME IT NEARLY COST PEOPLE THEIR LIVES. I TOOK IT TO THE DEALER. THEY KEPT IT FOR 6 DAYS. MEANWHILE I HAD TO USE A MUCH SMALLER LOANER CAR WHICH WAS NOT MADE FOR A FAMILY OF FIVE. THEY TOLD ME THEY COULDN'T DUPLICATE THE PROBLEM AND THAT EVERYTHING SEEMS FINE AND THAT THERE IS NOTHING THEY CAN DO AND IF IT HAPPENS AGAIN TO MAKE ANOTHER APPOINTMENT. WELL IT HAPPENED AGAIN. 3 MORE TIMES IN FACT. I CALLED UP THE DEALER AGAIN. HE TRIED TO DETER ME FROM GOING IN SAYING "YOU CAN BRING IT IN AGAIN BUT IF WE CANT DUPLICATE THE PROBLEM THEN THERE IS NOTHING THEY CAN DO." ALSO MADE IT A POINT TO TELL ME THAT THEY ONLY HAVE SMALL LOANER CARS AVAILABLE. I ALSO CALLED VOLKSWAGEN AND TOLD THEM THE STORY. THEY TOLD ME TO BRING IT TO DEALER. THIS STALLING ISSUE WHICH OCCURRED AGAIN ON 4/16/2013 IS THE LAST STRAW. I REFUSE TO GET INTO THIS DEATHTRAP TO TAKE IT TO THE DEALER. ITS A SHAME THE CAR ONLY HAS 18000 MILES ON IT YET IT IS HAVING THESE ISSUES. I WILL NEVER BUY A VOLKSWAGEN AGAIN. THEY CAN SEND A TOW TRUCK. IT IS VERY DANGEROUS. I GUESS LEGAL ACTION IS CALLED FOR HERE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR