NHTSA Complaint #10508260 — 2002 JEEP LIBERTY

NOTICED SMALL RUST BUBBLES DEVELOPING UNDER PAINT AT AREA OF SEAMS ALONG RIGHT SIDE OF REAR WINDOW GLASS AND ALSO ON ROOF ON RIGHT SIDE JUST BELOW ROOF RACK RAIL AND REAR ROOF MOUNTED BRAKE LIGHT. BROUGHT TO DEALER AND SHOWED SERVICE MANAGER BUT SAID NOTHING COULD BE DONE AS I WAS PAST WARRANTY LIMIT FOR RUSTPROOF CORROSION. THIS WAS ABOUT 3-4 YEARS AGO. REQUESTED CONTACT BY DISTRICT MANAGER-WHO FINALLY CALLED AFTER MULTIPLE FOLLOW-UP CALLS BY ME, AND SAID MY CLAIM WAS DENIED. WROTE LETTER TO JEEP CUSTOMER RELATIONS CORPORATE BUT NEVER HEARD FROM THEM. RUST SITUATION HAS PROGRESSED AND NOW HAVE SUBSTANTIAL HOLE IN RIGHT REAR CORNER OF ROOF. RUST SPREADING. CAR HAS BEEN METICULOUSLY MAINTAINED AND CLEANED REGULARLY, WAXED AT LEAST 2X PER YEAR. REST OF VEHICLE IN TOP SHAPE. VERY DISAPPOINTED IN JEEP'S LACK OF HELP. *TR