NHTSA Complaint #10507176 — 2009 HONDA CR-V

THE LOCKING SYSTEM ON MY 2009 HONDA CRV HAS NOT BEEN WORKING PROPERLY FOR SEVERAL MONTHS. THE FRONT AND BACK PASSENGER SIDE DOOR WILL LOCK AND UNLOCK BY ITSELF, THE DRIVER SIDE FRONT AND BACK WILL MAKE SQUEAKING NOISES LIKE IT IS TRYING TO LOCK AND UNLOCK AND THE BACK DOOR WILL NOT OPEN AT ALL WHETHER IT IS TURNED OFF OR RUNNING. I THOUGHT FOR SURE THAT THIS WOULD BE A SAFETY RECALL BECAUSE THE DOORS WILL LOCK AND UNLOCK BY THEMSELVES AND IT WOULD BE VERY EASY FOR A SMALL CHILD TO OPEN THE DOOR AND FALL OUT. MY HUSBAND CALLED THE HONDA DEALERSHIP AND TOLD THEM ABOUT THE ISSUE AND THEY ADMITTED THAT IT WAS A PROBLEM, HOWEVER SAID THAT IT WAS NOT CONSIDERED A SAFETY CONCERN AND RECALL HAS HAD NOT BEEN PUT IN PLACE. THEY ALSO SAID SINCE IT WAS NO LONGER UNDER WARRANTY IT WOULD COST $400 PER DOOR TO FIX THE LOCKING PROBLEM. BASICALLY THEY SAID THAT IT WAS NOT A SAFETY CONCERN TO HONDA THAT AT ANY GIVEN TIME MY TWO-YEAR OLD CAN BE LOCKED IN THE CAR WITHOUT ME BEING ABLE TO GET HER OUT OR EVEN WORSE OPENING THE DOOR WHILE THE VEHICLE IS MOVING AND BE SERIOUSLY INJURED OR KILLED. I HAVE BEEN A HONDA DRIVER MY ENTIRE LIFE (7 CARS TOTAL) AND HAVE NEVER HAD ANYTHING BAD TO SAY ABOUT THEM UNTIL NOW. THIS IS A VERY BAD MOVE ON THEIR PART AND HAVE LOST A VERY LOYAL CUSTOMER. *TR