NHTSA Complaint #10506019 — 2007 TOYOTA AVALON

MY CAR WAS PARKED IN A PARKING LOT AND WAS HIT BY SOME TYPE OF VEHICLE. THE DAMAGE WAS EXTENSIVE AND THE AIRBAGS DEPLOYED AND THE SEAT BELT LOCKED ON THE DRIVERS SIDE. THE DAMAGE WAS TO THE RIGHT SIDE. THERE WAS NO ONE IN THE CAR AND NO WITNESSES AS TO WHAT HAPPENED BUT IT HAS BEEN 4 WEEKS AND MY INSURANCE IS SUDDENLY REFUSING TO PAY AFTER ISSUING A WORK ORDER TO THE REPAIR PERSON BECAUSE THE AIR BAGS DEPLOYED. THERE IS A BOAT RAMP ACROSS FROM THE PARKING LOT. I DO NOT KNOW FOR SURE WHAT HIT MY CAR, I JUST DO NOT FEEL IT IS FAIR THAT USAA IS TELLING ME THE AIRBAG CAN NOT DEPLOY WITHOUT THE IGNITION BEING ON. I HAVE NOT HAD A RENTAL AND HAD TO DRIVE MY SON'S HUNTING TRUCK WHICH IS VERY UNCOMFORTABLE. THEY TRIED TO SAY THERE WAS NO WAY THE CAR COULD HAVE BEEN HIT IN THE PARKING LOT. I HAVE WITNESSES, ONE WHO CONFIRMED THAT WE FOUND MY CAR IN THE PARKING LOT WITH THE DAMAGE DONE AND I WAS VERY UPSET WHEN I SAW IT BECAUSE I WAS SICK AND STRESS ADDS TO MY ILLNESS SO I HAD SOMEONE DRIVE MY CAR TO THE REPAIR SHOP AND THE GUY TOLD ME IT DID NOT NEED TO BE DRIVEN AGAIN AND TO CALL IN A REPORT TO THE INSURANCE COMPANY. THE SHOP HAS ALMOST FINISHED THE WORK AND NOW THE TWO INVESTIGATORS WHO CAME AND INTERROGATED ME TODAY AND COMPLETELY SHOCKED ME WITH WHAT THEY WERE SAYING UPSET ME GREATLY. IF THE AIRBAG CAN NOT DEPLOY WHEN IT SHOULD AND HAS COME OUT WHEN NO ACCIDENT THEN WHY IS THERE A PROBLEM WITH MY AIRBAG DEPLOYING WHEN AN OBVIOUSLY LARGE VEHICLE HIT IT AND DID ALMOST 9000 DOLLARS IN DAMAGE? PLEASE HELP ME. I AM A SINGLE MOM WHO JUST MOVED FROM A HOME WITH BLACK MOLD AND MY SISTER WHO FINANCED THE CAR FOR ME HAS STAGE 4 LUNG CANCER. I HAVE SO MANY DIAGNOSIS, I AM ON TOTAL DISABILITY. I AM IN THE PROCESS OF TRYING TO BUY A HOME AFTER MY KIDS AND I HAVE MOVED 5 TIMES SO I DO NOT NEED THIS STRESS. I REALLY NEED MY CAR BACK. THANK YOU AND GOD BLESS. *TR