NHTSA Complaint #10505846 — 2012 HONDA ACCORD

THE SEATS AND HEAD RESTS HAS BEEN POORLY DESIGNED. IT LOOKS THAT THESE HAS BEEN DESIGNED FOR MEN HAVING A HEIGHT OF MORE THAN 6 FEET. I HAVE A STANDARD HEIGHT OF 5'-9'. WHEN I REST MY HEAD TO THE HEAD REST, IT TOUCHES ONLY LESS THAN ONE CM TO THE HEAD REST. I CAN NOT LOWER DOWN THE HEIGHT OF HEAD REST BECAUSE THE BACK OF THE SEAT IS TOO HIGH. THERE IS A BIG GAP BETWEEN NECK AND HEAD REST. I HAVE MADE A ROUGH SKETCH OF THIS SITUATION BUT I DON'T KNOW HOW TO SEND IT TO YOU. THE MOST DANGEROUS ASPECT OF THIS DESIGN IS THAT IF A SPEEDY CAR OR TRUCK HITS MY CAR IN THE BACK, MY HEAD WILL STOP WITH HEAD REST AND BODY WILL STOP WITH BACK OF SEAT BUT NECK, HAVING NO SUPPORT BACKWARD, WILL BENT AND MAY BE BROKEN AND ULTIMATELY MAY CAUSE OF DEATH. I FAXED IT IN DETAILS TO HONDA CUSTOMER SERVICE, TORRANCE, CA90501 ON 12/3/12 WITH SKETCH AND FAXED THREE TIMES EVERY WEEK. I ALSO ADVISED THEM TO MAKE AN EXPERIMENT: HAVE A DUMMY OF MAN MADE OF BROKEN GLASS, SEAT IT IN THE CAR, BUCKLE UP AND HIT THE CAR FORCIBLY IN THE BACK, THE NECK OF DUMMY WILL BE BROKEN. I TOLD THEM THAT THE CAR WAS GARAGED FOR THE LAST MORE THAN ONE MONTH AT 8024 MILES ODOMETER READING, TAKE THIS FAULTY CAR BACK AND RETURN MY MONEY. AFTER MORE THAN 40 DAYS, I RECEIVED A PHONE CALL FROM HONDA CUSTOMER SERVICE THAT MY CLAIM WAS REJECTED AS THE CAR WAS NOT FOUND FAULTY. I REQUEST YOU TO PLEASE CHECK THIS FAULT AND TAKE NECESSARY ACTION AT YOUR END. I AM READY TO HAND OVER THE CAR TO YOU. I AM NOT USING THIS CAR ANY MORE. *TR