NHTSA Complaint #10505830 — 1998 FORD WINDSTAR

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10505830
Vehicle	1998 FORD WINDSTAR
Component	SUSPENSION
Date of Incident	April 9, 2013
Date Filed	April 10, 2013
Mileage	130,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

NOVEMBER 2010 MY VEHICLE WAS SERVICED FOR A RECALL WHICH 2 REINFORCEMENT BRACKETS WERE PLACED ON THE REAR AXLE. THE RECALL WAS FOR REAR AXLES THAT WERE CRACKED OR BROKEN. MINE WAS NOT REPLACED JUST REINFORCED. ON 4-9-13 MY REAR AXLE CRACKED, AND I CAN NO LONGER DRIVE THE VAN. UPON CALLING FORD AND SPEAKING WITH CUSTOMER SERVICE, I WAS INFORMED THEY DID THEIR PART BY PLACING BRACKETS IN 2010 AND EVEN THOUGH THE AXLE CRACKED ANYWAY IT IS NOW AT MY COST. THANKFULLY THIS DID NOT HAPPEN WHILE I WAS DRIVING WITH MY CHILDREN, BUT I AM VERY UPSET FORD KNOWS THIS IS A PROBLEM WITH THE REAR AXLE, AND CHOSE TO PLACE BRACKETS THAT DID NOT "FIX" THE PROBLEM. *TR

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