NHTSA Complaint #10505605 — 2006 BUICK RAINIER

THE FUEL GAUGE STOPPED WORKING AND THE CHECK ENGINE LIGHT CAME ON AT ABOUT 65K MILES IN FEBRUARY 2009. I TOOK THE VEHICLE TO THE DEALER WHERE I PURCHASED AND WAS TOLD THAT THE FUEL SENSOR INSIDE THE GAS TANK HAD FAILED AND THAT THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY BECAUSE THE 60K MILES HAD BEEN EXCEEDED. NOT BEING ABLE TO AFFORD THIS COSTLY REPAIR HAS FORCED ME TO CONTINUE TO USE THE TRIP METER ON THE ODOMETER AS A WAY TO ESTIMATE MY FUEL LEVEL. IT IS NOW 4 YEARS LATER AND I HAVE NEVER RECEIVED ANY NOTICE OF RECALL OR SERVICE NOTICE FROM THE MANUFACTURER OR DEALER. THE VEHICLE NOW HAS OVER 125K MILES AND APPARENTLY NO LONGER QUALIFIES FOR THE OFFER FROM GM OF SPLITTING THE REPAIR COST WITH THE CUSTOMER. I HAVE NOT RECEIVED ANY NOTIFICATION FROM GM OR MY DEALER OF ANY OFFER OF ASSISTANCE WITH THIS ISSUE. GM OBVIOUSLY INSTALLED FAULTY EQUIPMENT AND THE FACT THAT THEY EXPECT THEIR SO CALLED VALUED CUSTOMER TO PAY AT ALL FOR CORRECTING THIS TYPE OF ISSUE IS NOT GOOD BUSINESS PRACTICE. I GUESS THAT I'M NOT THAT VALUED A CUSTOMER AS I BROUGHT THIS ISSUE TO THEIR ATTENTION IN 2009, REPAIR WAS DENIED UNDER WARRANTY AND I HAVE NEVER RECEIVED ANY SERVICE NOTICE REGARDING THIS ISSUE. *TR