NHTSA Complaint #10505498 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10505498
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	August 6, 2012
Date Filed	April 3, 2013
Mileage	26,075 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

THE DRIVER OF THIS VEHICLE STATED THAT WHILE TRAVELING ON THE INTERSTATE AT 70 MPH THE STEERING WHEEL LOCKED UP AND HE WAS UNABLE TO STEER THE VEHICLE. HE FORCED THE STEERING WHEEL TO THE RIGHT AND IT RELEASED AND SWERVED SEVERELY THEN SEEMED TO OPERATE CORRECTLY FOR THE REMAINDER OF HIS TRIP. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REPLACED THE CONTROL UNIT. THE VEHICLE HAS SINCE HAD THE SAME PROBLEM MULTIPLE TIMES WITH DIFFERENT DRIVERS. IT HAS BEEN RETURNED TO THE DEALERSHIP TWICE. BOTH TIME I WAS TOLD THAT THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM AND NO REPAIRS WERE MADE. I HAVE CONTACTED THE FORD CUSTOMER SERVICE DEPARTMENT AND FILED A COMPLAINT WITH THEM AND THEY ARE CURRENTLY INVESTIGATING. *TR

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