NHTSA Complaint #10504775 — 2012 TOYOTA CAMRY

CAR SURGING WHILE DRIVING AND RADIO WOULD CUT OUT AND THE TOYOTA EMBLEM AND WORD TOYOTA APPEARS ON SCREEN. 1ST VISIT DEALER STATED A COMPUTER CHIP NEEDED UPDATE. THIS FIXED THE SURGING WHILE DRIVING BUT DID NOT FIX THE RADIO FROM CUTTING OUT. DEALER COULD NOT DUPLICATE RADIO SHUT DOWN. SECOND VISIT BACK TO DEALER, HAD THE CAR 10 DAYS AND WAS ABLE TO DUPLICATE RADIO SHUTTING OFF. DEALER REPLACED THE EXTENSION MODULE. CAR RETURNED AND STILL RADIO WAS CUTTING OUT. 3RD TIME DEALER REPLACED THE ENTIRE RADIO UNIT, WITHIN 30 MINUTES OF DRIVING THE RADIO WAS DOING IT AGAIN.FOURTH VISIT BACK TO DEALER. DEALER DISCONNECTED EXTENSION MODULE, RADIO STILL CUT OUT, REPLACED RADIO AND AMPLIFIER FROM NEW CAR SITTING ON THE LOT, RADIO STILL CUT OUT. SERVICE MANAGER DROVE CAR HOME FOR SEVERAL DAYS AND RADIO WAS STILL CUTTING OUT. TRAVELING SERVICE REP WAS CALLED IN ON 2 OCCASIONS TO DIAGNOSE. TRAVELING SERVICE REP IS DRIVING A TOYOTA TACOMA THAT DOES THE SAME THING BUT IS UNABLE TO IDENTIFY THE PROBLEM. THE DEALER RETURNED THE CAR AND SAID IT WAS NOT THEIR ISSUE AND IT IS A HD RADIO SIGNAL BEING SENT OUT BY 98.9, A ENTERCOM BROADCASTING COMPANY AND THAT THEIR EQUIPMENT WAS WORKING IS NOT AN ISSUE WITH THE INSTALLED EQUIPMENT. TALKING WITH TOYOTA CUSTOMER SERVICE THEY STATED THE PROBLEM WAS A KNOWN ISSUE. I CONTACTED 5 TOYOTA DEALERSHIP SERVICE DEPARTMENTS AND NONE OF THEM HAVE HEARD OF THIS ISSUE OR HAD A CUSTOMER BRING THEIR CAR IN FOR THE SAME ISSUE. TALKING WITH TOYOTA CUSTOMER SERVICE THEY STATED THEY WERE ONLY DEALING WITH MY CAR AND NOT CONCERNED WITH OTHER CARS HAVING THIS ISSUE. I AM HAVING TROUBLE UNDERSTANDING HOW THIS IS NOT A SERIOUS SAFETY ISSUE. I CANNOT SEE A HD RADIO SIGNAL SHUTTING THE ENTIRE RADIO DOWN AND THEN RESTARTING. WHEN THE INCIDENT OCCURS IT CAUSES THE LIGHTS ON THE SIDE DISPLAY BUTTONS OF THE RADIO TO ALSO GO OUT AND COME BACK ON. *TR