NHTSA Complaint #10503867 — 2002 JEEP LIBERTY

WHILE ATTEMPTING TO PARK TO GET GAS, TURNED THE STEERING WHEEL AND HEARD A STRANGE NOISE. MY HUSBAND WAS OUTSIDE OF THE JEEP AND NOTICED THAT SOMETHING WAS HANGING FROMTHE RIGHT FRONT TIRE. HAD IT TOWED TO NEAREST AUTO SHOP AND WAS TOLD THAT THE UPPER CONTROL ARM AND LOWER BALL JOINTS HAD BROKEN. HAD IT REPAIRED. CALLED THE CHRYSLER RECALL CENTER AND WAS TOLD THAT THERE WAS A RECALL ON THE LOWER BALL JOINTS. WE WERE THEN INSTRUCTED TO GET THE ORIGINAL INVOICE AND RECEIPT TO PROVE THAT THE REPAIRS WERE DONE. WE WERE TOLD TO CALL BACK TO RECEIVE INSTRUCTIONS ON WHERE TO FAX THE PAPERS. CALLED BACK LATER THAT DAY TO GET A FAX NUMBER AND WAS TOLD THAT WE COULD NOT BE REIMBURSED BECAUSE WE DIDN'T TAKE IT TO A JEEP DEALERSHIP. WE WERE TOLD THAT WE HAD NOT CALLED AND TALKED TO ANYONE EARLIER AND THAT WE COULD NOT BE REIMBURSED. AFTER STAYING ON PHONE AND ON HOLD FOR ABOUT 30 MINUTES, THE REPRESENTATIVE GAVE MORE INSTRUCTION ON INFORMATION TO SEND TO THE CHRYSLER RECALL ASSISTANCE CENTER. I HAVE GATHER MY INFORMATION AND VOICED MY CONCERNS. I WAS TOLD TO MAIL MY INFORMATION AND THAT IT WOULD TAKE UP TO 60 DAYS FOR A DECISION TO BE MADE. WE ARE NOT TRYING TO GET OVER ON ANYONE. JUST IMAGINE IF I WAS ON THE INTERSTATE GOING 70 MPH WITH MY KIDS AND HUSBAND IN THE CAR AND THE JOINTS BROKE. THE CHRSYLER CORPORATION WILL BE DEALING WITH A LOT MORE THEN A $1000 REPAIR BILL. I FEEL THAT IF THERE ARE RECALLS ON THESE VEHICLE, EVERYONE SHOULD BE NOTIFIED AND IT BE CORRECTED BEFORE SOME ONE GETS HURT OR LOOSE A LIFE. *TR