NHTSA Complaint #10503456 — 2009 MINI COOPER S

MINI RELEASED A SERVICE BULLETIN (CAMPAIGN: SIM 11 02 12) REGARDING FAULTY TIMING CHAIN TENSIONER. AT APPX. 40K MILES, MY COOPER S WAS TAKEN IN FOR SERVICE AND IT WAS REPORTED THERE WAS A "RATTLE" IN THE FRONT OF THE ENGINE. THE DEALERSHIP REPLACED THE TENSIONER UNDER WARRANTY. NOW THE SAME ISSUE HAS OCCURRED. I AM BEING TOLD THE ENTIRE TIMING CHAIN ASSEMBLY NEEDS REPLACEMENT AT AN APPROXIMATE COST OF $3K. MINI HAS OFFERED TO PAY 1/2 THE COST. THERE IS NO EXPLANATION WHY THE REPAIR IS NOT COVERED UNDER 2 YEAR REPLACEMENT TENSIONER WARRANTY; SINCE THIS ORIGINAL ISSUE WAS ONLY PARTLY ADDRESSED WHILE IN 50K CAR WARRANTY. MY MINI NOW HAS 77K. ONCE WARRANTY REQUEST IS SUBMITTED FROM DEALER TO MINI CORPORATE, DECISION IS FINAL. THERE IS NO APPEAL. FAILURE TO PERFORM SERVICE WILL RESULT IN ENGINE FAILURE IN NEAR FUTURE. *TR