NHTSA Complaint #10503223 — 2007 SUBARU IMPREZA

MY SISTER WAS DRIVING MY CAR WHILE I WAS AWAY. SHE WAS DRIVING ON THE ROAD WHEN SUDDENLY THE CAR BROKE DOWN. SHE HAD IT TOWED TO OUR INDEPENDENT MECHANIC. THEY STATED THAT THE HEAD GASKET BLEW. (SOA MENTIONED TO ME THAT NOT A LOT OF PEOPLE COMPLAINED ABOUT IT AND THEY MAY REIMBURSE ME FOR MY REPAIR IF I WAS AT A SUBARU DEALER, BUT SINCE IT WAS AT MY INDEPENDENT MECHANIC THEY HAVE TO REVIEW IT AND THE PARTS ARE SUPPOSE TO BE ORIGINAL) I NEEDED TO REPLACE THAT. NOW IT SMELLS IN THE CAR SOMETIMES (FOR INSTANCE AFTER HAVING HEAT ON, AND WORSE WHEN IT RAINS OR SNOWS). IT ALSO BUCKS UNCONTROLLABLY WHEN COMING TO A STOP. I WAS TOLD TO HAVE A SUBARU DEALER CHECK IT OUT EVEN THOUGH IT'S NO MORE ON THE WARRANTY. ALSO, WHEN I BOUGHT MY CAR THE WINDOW DEFROSTERS ON THE BACK WINDOW WERE DAMAGED. THEY STATED TO ME THAT IT WAS MY FAULT THAT IT WAS DAMAGED AND I SHOULD REPAIR IT OUT OF MY OWN POCKET. I DON'T RECOMMEND A SUBARU TO ANY PERSON, AND HONESTLY I DON'T LIKE THEIR CUSTOMER SERVICE. THEY ONLY WANT TO RECEIVE MONEY AND NOT HELP PEOPLE WHEN THEY HAVE PROBLEMS. LIKE OTHER PEOPLE MENTIONED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR