NHTSA Complaint #10503043 — 2010 JEEP WRANGLER

I PURCHASED MY NEW 2010 JEEP WRANGLER SPORT UNLIMITED ON MARCH 02, 2011 WITH 4,839 MILES ON IT. THE VEHICLES MANUFACTURER WARRANTY BECAME EFFECTIVE ON MARCH 02, 2011 AND EXTENDED TO 40,839 MILES. I RETURNED THE VEHICLE FOR SERVICE FOR THE SAME FRONT END PROBLEMS (VIBRATION, PLAY IN FRONT END, ETC - THOUGH DESCRIBED SLIGHTLY DIFFERENT ON SOME WORK ORDERS) EIGHT (8) TIMES FROM OCTOBER 13, 2011 THROUGH JUNE 13, 2012. DURING THAT TIME THERE WERE FOUR (4) SERVICE ATTEMPTS TO REPAIR THE PROBLEM 10/13/11 MILEAGE 13,411 - 6/13/12 MILEAGE 23,352 - SERVICES RECOMMENDED AND PERFORMED RANGE FROM TIRE ROTATION, TIE RODS AND DAMPER REPLACED, TOE ADJUSTMENT, AND LOWER SHEARING SHAFT REPLACEMENT. 3/07/13 MILEAGE 34,829 - I BROUGHT THE VEHICLE IN FOR ROUTINE NC INSPECTION. INSPECTION PASSED. 3/09/13 AS I TRAVELED OUT OF TOWN WITH MY CHILDREN WE EXPERIENCED A FRIGHTENING AND STRESSFUL TIME. WHEN DRIVING AT HIGHWAY, OR NEAR HIGHWAY SPEEDS, AND GOING OVER A BUMP THE FRONT END WOULD BEGIN, AT RANDOM TIMES, TO HAVE SO MUCH PLAY AND THE STEERING WOULD SHAKE VIOLENTLY MAKING IT DIFFICULT TO CONTROL THE VEHICLE. THIS CAUSED ME TO HAVE TO SLOW TO THE SIDE AND PULL OFF THE ROAD. THIS REPAIR ISSUE HAS NOW ESCALATED TO THE POINT THAT IT IS A DANGEROUS SAFETY HAZARD TO MY CHILDREN AND MYSELF. SINCE THIS INCIDENT I HAVE DISCOVERED THIS A KNOWN PROBLEM WITH THE YEAR, MAKE, AND MODEL OF MY VEHICLE. BELOW YOU WILL FIND TWO LINKS TO VIDEOS DEMONSTRATING THE VIOLENT SHAKING WHICH OCCURS DUE TO THIS PROBLEM. ONE IS A PERSPECTIVE FROM OUTSIDE THE VEHICLE. THE OTHER IS FROM INSIDE THE VEHICLE. THOUGH THE GENTLEMAN IN THE VIDEO SEEMS TO ENJOY THE VIOLENT SHAKING I ASSURE YOU IT WAS SIMPLY A TERRIFYING EXPERIENCE FOR A MOTHER TRAVELING OUT OF TOWN ALONE WITH HER CHILDREN. HTTP://WWW.YOUTUBE.COM/WATCH?V=VWIV23DLHMY HTTP://WWW.YOUTUBE.COM/WATCH?V=GUPYHM1PCCY. *TR