NHTSA Complaint #10503017 — 2010 FOUR WINDS HURRICANE

THE CUSTOMER REPORTED AN INCIDENT WITH THEIR MOTOR-HOME. IT APPEARS THAT THE IOTA ITS50-R SWITCH FAILED WHILE IN USE. THE MOTOR-HOME WAS STATIONARY AND HOOKED INTO 50A SHORE POWER. THE CUSTOMER REPORTED THAT IN THE MIDDLE OF THE NIGHT THEY HEARD A POPPING NOISE AND SMELLED SOMETHING LIKE BURNING RUBBER. THE CUSTOMER CHECKED THE VOLTAGE AT THEIR OUTLETS AND FOUND THEY WERE RECEIVING 220/240V AT THE PLUGS. UPON FURTHER INSPECTION, THE CUSTOMER FOUND THAT THE CONTROL BOARD ON THE IOTA ITS50-R HAD OBVIOUS SIGNS OF COMPONENT FAILURE. THE CUSTOMER CONTACTED THE MANUFACTURER (NOW THOR) AND WAS ADVISED THAT THEIR MODEL DID NOT FALL UNDER NHTSA CAMPAIGN# 12V516000 DUE TO THE PRODUCTION DATE. THE MANUFACTURER HAS OFFERED TO SUPPLY THE CUSTOMER WITH A REPLACEMENT UNIT AT NO COST; BUT IS NOT COVERING THE COST OF INSTALLATION. THE CUSTOMER REPORTED THAT THE OVER-VOLTAGE CONDITIONS MAY HAVE ALSO CAUSED PERIPHERAL DAMAGE TO OTHER APPLIANCES. THE CUSTOMER ALSO EXPRESSED GREAT CONCERN WITH THE LOCATION OF THE IOTA ITS50-R IN THEIR MOTOR-HOME AS IT IS INSET BELOW THE BED IN THE MAIN BEDROOM. THERE WAS NO FIRE IN THIS CASE. *TR