NHTSA Complaint #10502816 — 2005 CHRYSLER PACIFICA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10502816
Vehicle	2005 CHRYSLER PACIFICA
Component	ENGINE
Date of Incident	March 14, 2013
Date Filed	March 14, 2013
Mileage	96,771 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

A WEEK AGO I SMELLED AN AWFUL BURNING SMELL COMING FROM MY 2005 CHRYSLER PACIFICA. I TOOK IT TO THE MECHANIC FOR INVESTIGATION AND REPAIRS NEEDED. THE CAR NEEDED AN ALTERNATOR, WATER PUMP AND SERPENTINE BELT. WHILE THEY WERE FIXING THIS PROBLEM I TOLD THEM TO INVESTIGATE THE RATTLING NOISE COMING FROM THE FRONTEND. THEY FOUND THAT THE ENGINE CRADLE WAS RUSTING AWAY. THE GARAGE SUGGESTED THAT I CONTACT CHRYSLER AS THIS IS A KNOWN PROBLEM WITH PACIFICAS BUT IT HAS NOT BEEN RECALLED. I DID MY RESEARCH AND FOUND THAT THERE ARE EXTENDED WARRANTIES BEING OFFERED FOR THIS ISSUE. I CALLED CHRYSLER DIRECTLY AND THEY TOLD ME BECAUSE I WAS THE SECOND OWNER OF THE VEHICLE AND THEY DIDN'T KNOW HOW THE VEHICLE WAS TREATED AND BECAUSE OF THE MILEAGE, THEY WOULD NOT ASSIST ME IN ANY WAY. KEEP IN MIND I AM A STUDENT AND NOW HAVE A CAR THAT IS UNSAFE AND CHRYSLER COULD CARE LESS!! THE FIGHT DOES NOT END HERE. PLEASE CONTACT ME IF YOU ARE HAVING THE SAME PROBLEM AND WHAT YOUR OUTCOME HAS BEEN. *TR

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