NHTSA Complaint #10502729 — 2013 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10502729
Vehicle	2013 FORD ESCAPE
Component	ENGINE
Date of Incident	January 31, 2013
Date Filed	March 13, 2013
Mileage	3,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I PURCHASED A 2013 FORD ESCAPE IN OCT 2012. IT HAS BEEN IN SERVICE THREE TIMES FOR THE SAME ISSUE. FAULTY ENGINE LIGHT "SERVICE NOW" BUT COMPUTER DIDN'T CAPTURE ANY ISSUES WITH VEHICLE. FIRST TIME DEALER CHANGED THE MASS PRESSURE AIR SENSOR. THE SECOND TIME THEY CONTACT FORD WHICH TOLD THEM TO UPGRADE THE COMPUTER SOFTWARE, THIS TIME I CALLED TO HAVE THE MANUFACTURER SEND THE FORD ENGINEER WHICH STATES IT IS THE ONBOARD COMPUTER. HE EMAILED FORD FOR THE DIAGRAMS SINCE VEHICLE IS NEW AND NOT AVAILABLE TO THE DEALER (SO THAT IS WHAT I AM BEING TOLD). THE DEALER HAS NO IDEA OF WHAT THE PROBLEM TRULY IS. FINALLY CONTACT MANUFACTURING WHO STATES IT IS A COMPUTER COMPONENT. VEHICLE STILL AT DEALERSHIP FOR REPAIR. IT IS A SAFETY HAZARD DUE TO THE LUNGING AND HESITATION OF THE VEHICLE WHEN YOU DEPRESS THE ACCELERATOR. IT DOESN'T HAVE ENOUGH POWER TO GET YOU OUT OF AN INTERSECTION IF NEEDED. IT LUNGES FORWARD AS IF THE TRANSMISSION IS DEFECTIVE OR THE FUEL INJECTORS. *TR

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Recent Complaints for the 2013 FORD ESCAPE

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