NHTSA Complaint #10501622 — 2005 JEEP WRANGLER

IN TRYING TO START MY VEHICLE, A PART INSIDE OF THE IGNITION BROKE. I AM TOLD I CANNOT GET THE PART THAT BROKE AND I MUST PURCHASE AN ENTIRE STEERING COLUMN TO REPLACE THIS PART IN BETWEEN THE KEY AND THE ELECTRICAL COMPONENT THAT STARTS MY VEHICLE. IT IS A SMALL PART, AND I CANNOT SEE HAVING THE ENTIRE STEERING COLUMN TO REPLACE THIS SMALL PART. I AM TOLD BY CHRYSLER THAT THE COST TO REPAIR THIS IS ABOUT $800.00. I THINK THIS IS ENTIRELY UNREASONABLE AND IRRESPONSIBLE ON THE PART OF THE MANUFACTURER. THIS PART IS USED DAILY AND SHOULD NOT FAIL AFTER 60,000 MILES OF WEAR. MY SEVEN YEAR / 70,000 MI WARRANTY HAS JUST EXPIRED AND I AM APPALLED THAT SUCH A LARGE COMPANY CANNOT AFFORD TO FIX OR EVEN STAND BEHIND THEIR PRODUCT. THIS IS OBVIOUSLY A DEFECTIVE PIECE OF EQUIPMENT TO HAVE FAILED SO PREMATURELY. IT IS USED EVERY TIME YOU START THIS VEHICLE, AND UPON CLOSER EXAMINATION OF THIS PART, IT SEEMS THAT IT IS MADE OF SUB-STANDARD MATERIAL TO BE A PART THAT MUST ENDURE DAILY USE.