NHTSA Complaint #10501298 — 2004 FORD ESCAPE

GOING UP A HILL ON SNOW COVERED ROADS SO WAS GOING SLOW WHEN CAR STARTED ACCELERATING ON ITS OWN. KEPT STEPPING ON THE BRAKE, BUT CONTINUED TO ACCELERATE. GOT OFF THE ROAD AND STOPPED THE RPM WAS UP TO 7. THE ACCELERATION CONTINUED TO HAPPEN A FEW TIMES EVERY WINTER FOR THE NEXT FEW YEARS AND I WOULD TAKE IT TO A FORD DEALERSHIP TO HAVE IT CHECKED EACH TIME IT HAPPENED. THEY TRIED A FEW DIFFERENT REPAIRS AND NOTHING WORKED. JAN. 21,2011 CALLED FORD AND REPORTED THE PROBLEM AND THEY SAID THIS IS THE FIRST THEY HEARD OF THIS PROBLEM. IN SEPT. OF 2011 THE RECALL #12S37 CAME AND I TOOK IT IN TO HAVE THE RECALL TAKEN CARE OF. SINCE JAN. OF 2013 IT HAS DONE IT TO ME TWICE - THIS RECALL OBVIOUSLY DID NOT FIX THE HAZARDOUS PROBLEM! I AGAIN CALLED FORD, GOT A CASE NUMBER, AND [XXX] - THE FORD REGIONAL CUSTOMER SERVICE MANAGER CALLED ME AND SAID HE INVESTIGATED MY CASE AND WITH THE VEHICLE BEING OUT OF WARRANTY AND THERE ARE NO CURRENT RECALLS THERE IS NOTHING FORD CAN DO. I TOLD HIM THAT I FELT THIS IS A SAFETY ISSUE AND THE VEHICLE NEEDS TO BE OFF THE ROAD AND I CAN'T ETHICALLY TRADE IT BECAUSE I DON'T WANT TO PUT ANYBODY ELSE IN HARM'S WAY AND I HOPED FORD WOULD MAKE IT RIGHT BY ME AND HE SAID THERE IS NO TRADE ASSISTANCE AVAILABLE FROM FORD. I ASKED HIM IF FORD WOULD PAY ME WHAT IT WAS WORTH SINCE THE VEHICLE SHOULD BE OFF THE ROAD AND HE REPEATED IT IS OUT OF WARRANTY AND FORD WOULD NOT BE ABLE TO PAY ME. OBVIOUSLY THE SPOKESPERSON FOR FORD DOESN'T HAVE THE SAME ETHICS I HAVE.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR