NHTSA Complaint #10500876 — 1998 DODGE DURANGO

NYLE MAXWELL DODGE SUPERCENTER IN AUSTIN TEXAS WAS PAID TO FIX MY SENSOR LIGHT FOR THE ANTILOCK BRAKE SYSTEM WHICH COMES ON CONTINUOUSLY AND STAYS ON 100 PERCENT OF THE TIME. I WAS TOLD THAT THEY NEEDED TO REPLACE A SENSOR WHICH WOULD COST JUST OVER $1100, AND WAS REQUIRED TO SIGN OFF ON A FORM SO THEY COULD BEGIN THE WORK. AFTER THEY HAD MY DODGE DURANGO A COUPLE OF DAYS, FEBRUARY 27, 2013, I GOT A PHONE CALL FROM SERVICE TO SAY THEY COULD NOT COMPLETELY FIX THE PROBLEM AND THAT THE LIGHT STILL COMES ON "INTERMITTENTLY". THEIR EXPLANATION WAS CONFUSING. SO I BELIEVE THAT I UNDERSTAND FROM THIS, IF THE WARNING LIGHT IS ON THAT THE ABS BRAKE WILL NOT BE WORKING AT ALL. AFTER THIS, I WAS GIVEN AN OPTION OF PAYING ANOTHER $350 FOR A SEPARATE PART, PERHAPS "MODULE" AND THE SERVICE MAN FELT IT WOULD BE THE SOLUTION. I COLLECTED MY CAR WITHOUT NYLE MAXWELL DODGE SUPERCENTER HAVING FIXED THIS $1100 ISSUE. BUT I PAID THEIR BILL. (I NEED TO TAKE IT SOMEWHERE FOR A SECOND UNBIASED OPINION.) AS A CUSTOMER/CONSUMER OF THEIR SERVICE AGREEMENT, I SHOULD HAVE THE RIGHT TO EXPECT THEM TO FIX IT FROM HERE ON OUT TO COMPLETION AT THE EXPENSE OF NYLE MAXWELL DODGE SUPERCENTER; OR REFUND ME. *TR