NHTSA Complaint #10500724 — 2011 TOYOTA SIENNA

2011 TOYOTA VAN FRONT PASSENGER SEAT-THE SEAT BECAME STUCK AND WOULD NOT MOVE DURING ANY ATTEMPT TO ADJUST IT WITH THE HANDLE. NO DEBRIS OR OBSTRUCTION WAS IN THE SEAT TRACK AFTER MULTIPLE CHECKS. AFTER BEING SERVICE BY TOYOTA AND FIRST BEING TOLD BY THE TECHNICIAN THAT IT WAS DEBRIS IN TRACK AND MY REQUESTING TO HAVE THE DEBRIS THAT WAS IN THE TRACK, HE THEN STATED THAT HE THREW IT OUT, I ASKED HIM IF WE COULD INSPECT THE GARBAGE FOR THE 'ITEMS' SO I COULD HAVE IT, HE THEN STATED THAT 'SPRING ALSO CAME OFF THE SEAT' WHICH HE DID NOT TELL ME DURING OUR PREVIOUS CONVERSATION. HE NEVER RETRIEVED THE ITEMS THAT HE STATED WERE STUCK IN THE SEAT TRACK AND I WAS NOT ALLOWED TO SEARCH THE GARBAGE FOR THE ITEMS. HE COULD NOT TELL ME WHAT THE ITEMS WERE OR LOOKED LIKE THAT HE STATED WERE STUCK IN THE TRACK. *TR