NHTSA Complaint #10499989 — 2005 TOYOTA SIENNA

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10499989
Vehicle	2005 TOYOTA SIENNA
Component	STRUCTURE:BODY:DOOR
Date of Incident	February 22, 2013
Date Filed	February 25, 2013
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TOYOTA HAS ISSUED A CSP TO FIX THE POWER SLIDING DOORS IN OUR MODEL. OURS BROKE OVER A YEAR AGO AND THE CABLES WERE THE ONLY PROBLEM AT THE TIME. TOYOTA TOOK ALMOST A YEAR TO GET THE PARTS TO START FIXING THE DOORS. NOW THEY ARE TELLING US THAT MANY OTHER PARTS ARE BROKEN AND NOT COVERED, THIS SEEMS LIKE A BAIT AND SWITCH TACTIC TO ME AS I HAVE READ HUNDREDS OF BLOGS AND POSTS STATING THE EXACT SAME THING HAPPENED TO THEM, WITH A $1500+ PRICE TAG. I FEEL THAT THE PARTS BROKE DUE TO TOYOTA TAKING SO LONG TO GET THE NOTICE OUT TO CUSTOMERS AFTER THE ISSUE WAS ALREADY HAPPENING. I THINK IT IS A SCAM AND WOULD LIKE IT TO BE INVESTIGATED, I THINK THEY SHOULD BE RESPONSIBLE FOR THE ENTIRE REPAIR COST SINCE WHEN WE WENT IN, ONLY THE CABLE WAS BROKEN. *TR

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