NHTSA Complaint #10499685 — 2001 NISSAN PATHFINDER

TL* THE CONTACT OWNS A 2001 NISSAN PATHFINDER. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR AN UNRELATED PROBLEM WHEN THEY INFORMED HIM THAT THERE WERE NUMEROUS HOLES IN THE STRUT HOUSING. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 11V244000 (STEERING, SUSPENSION). THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 04/30/13*LJ THE CONSUMER STATED HE TOOK THE VEHICLE TO THE DEALER, AFTER RECEIVING A RECALL NOTICE. THE DEALER ASKED FOR TWO DAYS TO REPAIR THE VEHICLE. HOWEVER THEY RETURNED THE VEHICLE TWO HOURS LATER. THEY STATED THE CONSUMER SHOULD NOT HAVE ANY PROBLEMS WITH THE STRUT TOWER. FIVE MONTHS LATER, THE CONSUMER NOTICED DAMAGE TO THE DRIVER;S SIDE FRONT STRUT TOWER. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN, WHERE THEY STATED THEY COULD PERFORM A SECOND RECALL, BUT THE CONSUMER WOULD HAVE TO CONTACT NISSAN TO RECEIVE PERMISSION. AFTER HAVING THE VEHICLE FOR TWO WEEKS, THE CONSUMER RECEIVED A CALL FROM NISSAN CUSTOMER AFFAIRS, STATING THEY WERE NOT GOING TO PERFORM A SECOND RECALL AND COVER THE COST OF THE REPAIR. THEY DID NOT GIVE THE CONSUMER AN EXPLANATION. WHEN THE CONSUMER RETURNED TO PICK UP HIS VEHICLE, HE WAS INFORMED, IT WAS NOT SAFE TO DRIVE. UPDATED 06/06/13