NHTSA Complaint #10497880 — 2010 TOYOTA 4RUNNER

I TOOK MY VEHICLE TO THE TOYOTA DEALERSHIP FOR THE 5,000 MILE ROUTINE MAINTENANCE. WHILE I WAS THERE TWO OF THE STUDS ON THE REAR DRIVER'S SIDE BROKE. BECAUSE I HAD RECENTLY HAD NEW TIRES ON MY VEHICLE THE DEALERSHIP BLAMED THE PLACE WHO PUT THE TIRES ON. I HAVE GONE TO THE SAME TIRE PLACE FOR OVER TWENTY YEARS. WHEN HE PUT THE NEW TIRES ON, HE BROKE ONE STUD BUT REPLACED IT AT HIS COST. HE DID WARN ME THAT THERE WERE OTHER STUDS THAT DID NOT LOOK RIGHT AND THAT HE COULD SEE OTHERS BREAKING IN THE FUTURE. THIS PLACE HAS CHANGED THE TIRES AT LEAST 4 TIMES ON THIS VEHICLE AND ARE VERY CAREFUL ABOUT THEIR WORK. IT IS NOT A CHAIN WERE EMPLOYEES ARE CONSTANTLY CHANGING AND THEIR EXPERIENCE MAY BE LIMITED. ALL OF THE BROKEN STUDS WERE ON THE SAME WHEEL. I RESEARCHED THIS ISSUE WITH TOYOTA STUDS ONLINE AND FOUND NUMEROUS POSTINGS BY INDIVIDUALS WHO HAVE EXPERIENCED THE SAME PROBLEM. I REALIZE YOU CAN FIND BOTH SIDES OF ANY ISSUE ONLINE BUT IT IS OBVIOUS THAT THERE IS A DEFECT WITH THIS TOYOTA PART AND THEY DO NOT WANT TO OWN UP TO IT. I HAVE HAD CHEVY BLAZERS AND A NISSAN PATHFINDER PRIOR TO THIS AND HAVE NEVER HAD THIS PROBLEM. MY CONCERN IS THAT THIS IS GOING TO HAPPEN AGAIN, POSSIBLY CAUSING THE WHEEL TO COME OFF WHEN I AM DRIVING ON THE ROAD. I HAVE TALKED WITH THE DEALERSHIP AS WELL AS TOYOTA HEADQUARTERS AND THEY REFUSE TO DO ANYTHING ABOUT THIS MATTER. I REALIZED WHEN I PURSUED THIS MATTER THAT THEY MOST LIKELY WOULD NOT DO ANYTHING FOR ME BUT I FEEL THERE IS A SAFETY ISSUE HERE AND THAT MAYBE IF ENOUGH PEOPLE TAKE THE EFFORT TO FILE A COMPLAINT SOMETHING WILL EVENTUALLY GET DONE BEFORE SOMETHING TRAGIC OCCURS. *TR